213 Customer Service Manager Jobs in Marietta, GA
Milano Di Rouge/Making Dreams Reality (MDR), LLC is Hiring a Customer Service Manager Near Marietta, GA
Job Description
Position Overview
The Customer Service Manager will lead our customer service team in delivering exceptional service experiences to our customers, ensuring they feel valued and connected to the Milano Di Rouge brand. This role is crucial for maintaining and enhancing customer satisfaction and loyalty through effective communication, problem resolution, and team leadership.
Key Responsibilities:
- Lead the customer service team by example, providing training, guidance, and support to ensure they are equipped to deliver outstanding service.
- Develop and implement strategies to enhance the overall customer experience, ensuring consistent, high-quality interactions at every touchpoint.
- Handle complex customer service issues, providing solutions that align with the brand's values while ensuring customer satisfaction and loyalty.
- Track and analyze customer service performance against key metrics, identifying areas for improvement and implementing strategies to enhance service levels.
- Foster a strong communication line between the customer service team and other departments, ensuring that customer insights inform business decisions.
- Review and update customer service policies and procedures to adapt to changing customer needs and business goals.
- Oversee the selection and implementation of customer service tools and technology to improve efficiency and the quality of customer interactions.
Qualifications:
- Bachelor's degree in Business Administration, Communication, or a related field.
- 3 years of experience in customer service management, preferably in the fashion or luxury retail sector.
- Proven track record of leading a customer service team to achieve exceptional performance.
- Strong problem-solving skills and the ability to make quick, effective decisions.
- Excellent verbal and written communication skills.
- Deep understanding of customer service tools, practices, and technologies.
- Empathy and a genuine desire to solve customer issues and enhance their experience with the brand.
Job Summary
Full Time
$88k-122k (estimate)
04/30/2024
05/19/2024
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
