TE Certified, a well-established home service company is looking for CSRs! If you have a friendly personality and people skills, this job is perfect for you. We have a generous pay structure with base pay plus bonuses. Our benefits are fantastic, and the TE Certified culture is amazing. You will be joining a team committed to excellent customer service and the desire to truly help not only our customers but our team as well. Experience working in a high-volume call setting is a must. Experience scheduling home services is a plus!

Benefits/Perks:

• 100% company-paid health insurance premiums for our employees
• 401(k) with company match
• Company-paid life insurance
• Health Savings Account (with a weekly company contribution)
• Gym Reimbursement
• Personal Time Off
• Vacation Pay
• Holiday Pay
• Weekly & monthly bonuses

Duties/Responsibilities:

• Outbound calls, follow-ups on service, and scheduling new service.
• Interacting with customers via telephone, email, or online chat to provide support and schedule services.
• Collecting and entering orders for new or additional services.
• Fielding customer questions and forwarding them to the appropriate department when needed.
• Ensuring that appropriate actions are taken to resolve customers' questions.
• Maintaining accurate customer accounts and records of customer interactions.
• Build and maintain strong relationships with customers by delivering personalized assistance and demonstrating empathy and understanding.
• Performing other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills, including active listening.
• Service-oriented attitude.
• Proficiency with computer skills, and ability to learn new software. Preference is given to those with at least a year of experience working in Service Titan or in a similar software used in HVAC, Plumbing, or Electrical home services.
• Proficiency in basic computer applications and familiarity with CRM software is desirable.
• A positive attitude, eagerness to learn, and a genuine desire to help others.
• Availability to work Monday - Friday with the occasional Saturday.

TE Certified is an equal-opportunity employer and a drug-free workplace.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Application Question(s):

• How much experience do you have with CSR/Scheduling?
• What city do you currently reside in?
• Willing to undergo a background check and drug screening?

Work Location: In person