Customer Service Agent Job Details Job Location Corporate Office - Marietta, GA Position Type Full Time Education Level High School Job Shift Day Shift Job Category Customer Service Description : Founded in 1967, Applied Technical Services has established a reputation with business, industry, and the legal profession for successfully uncovering facts in Metallurgy and Materials Testing, Chemical Analysis, Non-destructive Testing, Forensic and Consulting Engineering, Fire and Explosion Investigations, and Calibration Services.

ATS is consistently ranked in the top 10 of all Atlanta engineering firms, with over 1,000 employees and $150,000,000 in annual revenue.

Our vision is to become the industry leader in providing expert consulting engineering, testing, and inspection services.

Due to continued growth and recent promotions, we are currently seeking to add a Customer Service Agent to our Marietta, GA lab and headquarters customer service team.

Responsibilities :

1. Open and Close front lobby entrance / reception area

2. Greet and welcome guests as soon as they arrive at the office

3. Announce visitors to the appropriate host

4. Maintain office security by following safety procedures and controlling access via the reception desk (update and monitor visitor log, check IDs, issue visitor badges, and any other required tasks)

6. Ensure reception area is tidy and presentable, with all necessary material (e.g. pens, forms, and brochures)

7. Provide basic and accurate information in-person and via phone / email

8. Receive, sort, and distribute daily mail / deliveries, faxes

9. Schedule conference calls and rooms as requested

10. Ensure emergency protocol is followed as needed

11. Request Certificates of Insurance as required

12. Provide back up for Customer Service as needed

13. Data entry into Customer Relations Management systems (CRM)

14. Referring inquiries to the proper department and subject expert

15. Properly maintain and update CRM

16. Other duties as directed

Requirements : Requirements :

1. Proven work experience as a Receptionist, Front Office Representative, or similar role

2. Proficiency in Microsoft Office Suite

3. Professional attitude and appearance

4. Solid written and verbal communication skills

5. Ability to be resourceful and proactive when issues arise

6. Excellent organizational skills

7. Multitasking and time-management skills, with the ability to prioritize tasks

8. Ability to handle multiple phone lines at a time

9. Customer service attitude

10. High school degree; additional certification in Office Management is a plus

11. U.S. Persons Only : A requirement of this position is access to information that is subject to U.S. export controls under the U.

S. International Traffic in Arms Regulations (ITAR). Accordingly, the company will consider only U.S. Persons for this position.

A U.S. Person includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., green card holders); (c) persons granted refugee status;

or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.

S. export control requirements and will not be used to unlawfully discriminate in the hiring process.

EOE / AA / M / F / Vet / Disability

Applied Technical Services is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, age, national origin, disability, veteran status or any other protected characteristic as established by law.

Last updated : 2024-05-14