Summary/Objective
Hawks & Company's commercial Dispatchers are responsible for professionally receiving incoming service calls, dispatching service technicians for these calls, and supporting Hawks & Company's customers. Hawks & Company's Dispatchers also prepare invoice proofs for all time and material work orders and present them for review and processing. In this role, you will develop long-term relationships with our customers, our technicians and our employees.

What You Will Do
Working closely with our other Service personnel, you will receive incoming calls from our customers and accurately generate work orders in our operations software for these requests. You will then schedule that work with our technicians based on the urgency of the request and the availability of our team. You will also receive calls from our technicians for various reasons and process that information accordingly.

On a regular basis, you will generate invoice proofs based on completed time and material work orders. This will include verifying all information is correct and accurate, and consolidating the technician comments into a brief summary.

Other Responsibilities:

• Take immediate action to resolve any client issues
• Daily debrief & close out of calls
• Anticipate and mitigate conflicts before it effects the client's experience
• Call clients to confirm all appointments and schedule as necessary
• Ensure the accurate capture, data entry and maintenance of client information
• Be a great teammate
• Build relationships with our clients
• Be entrepreneurial everyday

Hawks & Company is a customer-centric supplier of HVAC services with locations in Deptford, NJ and Wilmington, DE. With a combined 200 years' industry experience, we are driven every day to provide operational savings to our clients through our varied service lines.

Hawks & Company provides a full spectrum of mechanical services that enhance the overall operation and health of a building. We look at the complete facility and take the time to understand its sequence of operations.

At Hawks & Company our mission is to be the most valuable and trusted business partner in the Commercial HVAC space. We power our mission with Hawks & Company s passion for people by only hiring candidates who strive to be their very best. Our focus on our employee-centric work environment and our dedication to our clients make Hawks & Company stand out from the rest.

AAP/EEO Statement
All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability or covered veteran status.

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.