Restaurant Nightlife Manager

The Restaurant Nightlife Manager is responsible for the operational efficiency and profitability of Restaurant Nightlife Operations within the new concept and provide leadership to ensure a world class lounge and nightlife experience. They manage within the core values, policies and guidelines of the company to ensure customer total satisfaction and loyalty, employee full engagement and profit maximization.

Our Japanese inspired restaurant is coming soon! More details to come! 

Operations

• Responsible for the development and execution of nightlife beverage program and restaurant floor operations
• Monitors and coordinates the day to day operations of the nightlife lounge program
• Manages and controls department expenditure, staying within agreed budgets and being cognizant of P/L for venue
• Ensures units are adequately staffed with properly trained associates to cover nightlife operations as well as on special occasions/events
• Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure Harwood Hospitality Group is in competitive position and in anticipation of changing customer needs within the dynamic hospitality environment.
• Ensures a spotless service is delivered to all guests anytime, and that their needs and expectations are fulfilled to the highest level and down to the smallest details.
• Develop short and long-term financial and operational plans in support of the overall objectives of the company, and monitor and maintain performance, and product and service quality
• Nightlife planning, budgeting analysis, and reporting relating to the operation as well as controls account expenditures and obtains maximum utilization of account resources
• Ensures guests orderings are always properly executed and delivered in a timely manner
• Arrange for maintenance and repair of equipment and other services. Reports any defect to DOO
• Support in managerial support in any aspect needed by the General Manager or DOO including but not limited to floor support, inventory management, ordering and detailing and any other task needed

Guest’s relationships

• Makes sure each and every guest is given a warm welcome and a fond farewell
• Makes sure service team memorizes guest’s names and uses guest’s names in every guest interaction.
• Meets and greets guests, builds strong guest relationships, constantly inquiries about guest’s satisfaction,
• Makes sure his/her service team inquires ad memorizes guests’ preferences and birthday dates, and records these data in the guest’s database
• Empowers his team to resolves guest’s concerns in a timely manner to their full satisfaction. Resolves any guest issue that could be not be handled by his direct reports.
• Learns from defects and incidents and implement resolutions to ensure they do not happen again. Makes sure guests issues are recorded. Reports on guest issues to DOO
• Monitors guest’s comments on social media (Facebook, Trip Advisor, etc.) and gives appropriate feedback
• Energizes HHG Division mission statement and core values among his/her team
• Provides overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence, with priority focus on upselling and service standards

Meetings & Communication

• Attends weekly meetings with DOO
• Attends monthly meetings with HHG Executive team
• Reports immediately on any major product defect or any major guest issue and takes all necessary corrective actions
• Ensures a smooth communication with all direct reports and other Restaurants/Units GM’s
• Monitors HH Division social media activities and HH Division F&B unit’s websites. Feeds HH Marketing Manager with helpful news or updates
• Identifies and evaluates competitors
• Keeps current with trends in the restaurant industry

Openings

• Gives any lateral assistance needed for new unit’s openings.

Experience

• Minimum of 2 years in a high volume restaurant
• Experience with P&L Management
• Beverage Program overview experience with sake included preferred