Position:

Network Operations Manager

Location:

Nashville, TN

Status:

6 months Contract to hire

Estimated Duration:

Long-term Indefinite

Starts

READY TO HIRE

Job Description

This open competitive position within the Information Technology Services (ITS) Department is responsible for the management and developmental growth of the Network Operations team for the Government of Nashville & Davidson County Departments and Agencies. This includes identifying/leading the resolution of problems and cross-training opportunities to provide better service to our customers. This position is expected to demonstrate advanced knowledge and proficiency in the maintenance and management of network and telecommunications infrastructure as well as the associated support services.

ITS is a 24x7 information technology shop. Applicant must be willing and available to perform duties as required by the job. This may include work on nights, weekends and holidays and may include overtime hours but only as necessary.

· Provide leadership and direct day to day management of assigned team members.

· Performs various supervisor duties and evaluates employee performance.

· Ensures that Telecommunication and Network Support applications, services, and equipment are operating at optimal levels.

· Oversee operational aspects of the voice and network infrastructure to include break-fix, EOL projects, upgrades, and customer request for service for Cisco-based voice and network infrastructure, including Call Manager, Unified Communications, and Contact Center solutions.

· Evaluate, establish, and monitor key performance metrics as it relates to Incident Management and Network Operations

· Provide Change Management oversight and guidance to assigned team members including scheduling and approval support.

· Works with the Network Architect, Functional Leads, and Division Manager to recommend standard models of equipment and ensure that we have processes and plans for regular replacement of out-of-date equipment.

· Provide high-level updates to Senior and Executive Leadership teams while providing detailed oversight of assigned projects, tasks, or incidents as appropriate.

· Collaborate in identifying and addressing gaps in service policies, practices, and procedures.

· Coordinate and communicate with multiple areas within ITS and key customers to ensure that customer needs are met within the framework of ITS standards and policies.

· Provide leadership, coaching, and guidance to the network communications team, promoting professional development and fostering a culture of collaboration and innovation.

Any combination of education and experience that would prepare the incumbent to perform the duties of the position at the appropriate level. Employees would typically have thorough (6 years) experience in networking and/or Voice services with demonstrated experience with Cisco products, enterprise networking environment, and network performance monitoring tools. Successful candidates will also have experience communicating complex technical material to both technical and non-technical audiences and have the ability to analyze complex information to solve difficult problems.

· Extensive background in technical team management and development

· Strong background in Network Operations

· Knowledge and understanding of Dynamic Routing Protocols (IP, OSPF, and BGP)

· Knowledge and understanding of traditional TDM and VoIP technologies

· Excellent written and verbal communication skills; interpersonal and collaboration skills

:

· Valid "Class D" Driver's License

· Work involves both field and office duties.

· Employee works primarily in an office setting under generally favorable working conditions. There may be some walking, standing, bending, carrying light items, etc. Field work may require lifting objects as heavy as 35 pounds, standing, bending, stooping, and climbing.

· Occasional overtime may be required if problems arise. Depending upon position location, some employees may be required to serve on call 24 hours.

Selected candidates must agree to and sign the , , and successfully pass a Criminal Record Background Check performed by the Metropolitan Nashville Police Department that includes:An identity verification

·

· A state of residency check for the last ten (10) years

· A National Criminal Information Center (NCIC) record and fingerprint check

Candidate must receive and maintain 'pass' status from Metro Nashville Police Department (MNPD) background check.to have the ability to follow processes and procedures, remain calm in stressful situations, and document each request accurately. Additionally, they need to be able to multitask and prioritize their workload.

Job Type: Contract

Salary: $45.00 - $52.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person