The Salesforce Administrator is responsible for supporting the configuration, security and operations of Harvard Division of Continuing Education’s (DCE) instances of Salesforce products and connected applications. The incumbent will ensure the Salesforce platform is effective in meeting business needs and is scalable across the institution. The Salesforce Administrator will take a supporting role in the interaction between the customer (internal) and various technical teams.

Duties and Responsibilities include:

• Maintains Salesforce Platform system configuration, data maintenance, security, data visibility & access, user functionality, documentation, reporting, and declarative automation tools while adhering to Salesforce Administration/Development best practices. Adheres to Agile Project Management principles and techniques.

• Supports end-user solutions on the Salesforce Platform that utilize declarative automation tools (Lightning Visual Flow, Process Builder, Workflow rules, OmniStudio).

• Collaborates with other Salesforce Platform Solution team members to support the design and development of Salesforce business processes that deliver value to end-user functionality.

• Implements standard and custom Salesforce Platform solutions that utilize core Salesforce Student Information System (SIS) and/or Harvard data.

• Manages integrated applications & installed packages, including but not limited to TargetX, Form Assembly, Vonage, Blackthorn, SSH (Student Success Hub), Service Cloud, Live Agent, Knowledge Base, OmniStudio and Education Cloud features.

• Creates and maintains relevant training materials and user documentation for effective Salesforce onboarding and adoption. Communicates new Salesforce releases and functionality.

• Provides regular onsite or remote training for DCE users and supports DCE’s Salesforce user group.

• Recommend and inform users as new features become available for useful Business Operations.

• Creates reports and dashboards using standard & custom report types. Ensures users are appropriately leveraging the correct reports for data needs.

• Seeks continuous learning opportunities to keep abreast of the latest Salesforce functionality.

• Maintains relationships with Salesforce peer institutions and actively contributes to the Higher Education Salesforce platform eco-system.

• Minimum of two years’ post-secondary education or relevant work experience

• Bachelor's degree in business or related field

• 5-10 years of related work experience

• Salesforce Administrator certification or equivalent

• Strong business analysis and functional experience, including requirements gathering, creating and deploying solutions to end users

• Understanding of platform configuration and how changes can affect system operation

• Demonstrated ability to understand custom applications, objects, formula fields, workflow automations and custom views on the Salesforce platform

• Ability to prioritize and handle multiple projects simultaneously

• Demonstrate strong organization, and communication skills

• Confidence in managing large amounts of data with related objects and functions

• Strong sense of customer focus, both internal and external

• Motivation to learn and continue to develop professional talents and skills

• Platform App Developer certification

• Advanced Salesforce Administration certification

• Administration of Salesforce Communities

• Experience administering a single instance of Salesforce across multiple departments at a Higher Education institution

• Understanding of data governance at an organizational level

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

• A cover letter is strongly encouraged.
• We will not provide visa sponsorship for this position.
• All formal offers will be made by FAS Human Resources.

This position will be based in Cambridge, MA. Hybrid workplace models in place at DCE with a minimum of 2 days per week on campus. DCE may adjust these as necessary or appropriate.

Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.