Job Description

Standard Duplicating Machines Corporation is a leading supplier of print finishing equipment in North America. We are currently seeking a Jr. Salesforce Administrator to provide ongoing support maintaining our Salesforce platform. The position will be involved with entry to mid-level administrator functions such as user management, permissions, and providing end user support and data maintenance, including building new functions and processes to improve user efficiency. This position has great growth potential, access to cutting-edge technology, and promises an opportunity to be part of an exciting, dynamic, and collaborative team.

General Responsibilities

• Assist and collaborate with key members of Sales, Business Operations, Customer Service, Marketing, Finance, Warehouse, and Technical Departments to achieve effective, accessible processes.
• Assist with process documentation for flows, business processes and workflows.
• Assist with management of Salesforce users, permissions sets and groups as well as licensing and package management.
• Handle essential administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.
• Complete regular internal system audits, prepare and assist with upgrades as applicable.
• Triages, reviews and resolves help desk ticket submissions and coordinates/evaluates the best solution working with internal teams and outside consultants.
• Assist in training of new users, while strengthening the Salesforce.org skill set across the organization.
• Act as a liaison between users, vendors, and the IT Department.
• All other responsibilities and duties as assigned.

Requirements & Skills

• Bachelor's degree in information technology or related degree, preferred.
• Minimum of 2 years of Administrator experience strongly preferred with Salesforce platform and packages such as CPQ, Field Service and/or FinancialForce supply chain.
• Prior experience assisting with the implementation of at least one ERP system.
• Salesforce certification(s) are a plus, or willingness to obtain.
• Experience with SOQL and/or SQL for querying data.
• A documented history of successfully driving projects to successful completion.
• Demonstrates excellent problem solving, listening and time management skills.
• Focus on great customer service, follow through, and relationship management.
• Clear and professional communication skills, both verbally and in writing.

The salary for this position is commensurate with experience. Standard offers our employees a competitive benefits package including medical, dental and vision insurance, 401(k), life insurance and disability, job related tuition aid, and the opportunity for a flexible work schedule.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Andover, MA 01810