Harvard Resource Solutions is seeking an Customer Service Specialist on a direct hire basis for their automotive supplier client in Southfield, MI.

Duties of Customer Service Specialist

• Provide exceptional customer service to internal and external customers.
• Process orders in a professional, friendly, consistent and timely fashion. This includes providing prices for customers, salespeople, drivers, and management.
• Assist with the processing of delivery documents including listing items sold, amounts due, credit terms, and dates of shipment.
• Process product returns or incorrectly billed merchandise.
• Analyze purchase orders, purchasing history, special instructions or shipping rules to compile needed data for orders.
• Process invoices, including checks and cash.
• Reconcile invoice discrepancies.
• Respond to requests from customers for information.
• Engage in technical discussions with customers.
• Promote solutions and services.
• Resolve customer complaints in a courteous, professional and timely manner.
• Remain knowledgeable and up-to-date on product changes and developments.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Work with manager to ensure proper customer service is being delivered.
• Work as an inside liaison to the outside sales team regarding delivery time, status of orders, etc.

Requirements Of Customer Service Specialist

• High school diploma or general education degree (GED)
• 2 to 3 years of direct work experience in a customer service capacity
• 2 to 3 years billing experience
• Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques
• Data Entry Experience
• Must be extremely accurate and precise
• Ability to learn quickly
• Experience in MS Office, specifically Excel, Word and Outlook
• Excellent written and oral communication skills
• Excellent customer relationship skills
• Ability to multi-task
• Excellent follow-up skills
• Extremely organized and detail oriented
• Strong problem identification and resolution skills
• Able to build and maintain lasting relationships with customers
• Excellent listening skills
• Self-motivated, with high energy and an engaging level of enthusiasm
• Able to perform mathematical calculations
• High level of integrity and work ethic
• Excellent Attendance

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply for this job and email your resume to mbeydoun@hrsus.com.

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.