Position Objective

Company Overview:

The Harvard Companies provide important building services to thousands of clients across the business community. Harvard Maintenance and Harvard Protection Services are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization. The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles. People are also at the center of our Core Values. Our People First core value clearly states that “we are a family organization that promotes respect and embraces diversity”. 

Job Summary:

Responsible for the operational and financial success of the Harvard Maintenance branches, with specific focus on profitability, efficiency, productivity, employee retention and customer satisfaction. A member of upper management, the Director of Operations ensures that a company's everyday activities run smoothly and set parameters to judge how efficiently and effectively the organization is operating. As a senior leader, the Director of Operations is accountable for being a role model for Harvard’s core values: people first, safety, teamwork, client focus and accountability.

Essential Duties and Responsibilities

• Participate in the planning and budgeting process and manage the budget for the region in conjunction with the Vice President of the Region
• Control overhead expenses within the region
• Implement cost reduction and profit enhancing strategies
• Ensure service delivery is consistent with quality objectives and contractual requirements.
• Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining a high level of quality
• Maintain customer relations, both current and prospective
• Support business development activities within the region including new account acquisition and customer retention initiatives
• Leverage existing relationships for new business opportunities
• Develop management team for continued professional growth
• Responsible for ensuring the region follows and adheres to established company policies
• Ensure all hiring, promotions and termination policies are followed
• Ensure job inspections are properly made and deficiencies are corrected 
• Ensure timekeeping is completed daily and payroll is submitted on a timely basis
• Ensure purchasing of supplies, equipment and inventory management of the supplies meets contractual requirements
• Maintain in constant contact with the Vice President of the region
• Ensure Harvard Safety Policies are adhered to and support EH&S Management to build a strong safety culture in the region.

Knowledge and Skill Requirements

• Industry experience preferred, especially experienced in structuring operations, from market to building
• Financial and business acumen, experienced in effectively managing a P&L
• Organizational savvy
• Strong leadership and people management skill, success at building teams and developing talent
• Skilled at leveraging root cause analysis (RCA) and project management tools and processes
• Demonstrated success in driving continuous improvement efforts and data-driven decision making
• Technical knowledge of chemicals and equipment
• Minimum of a Bachelor’s’ degree
• Minimum of (10 ) years’ experience in managing a janitorial operation
• Excellent written and verbal communication skills
• Capability to build trust, value others, communicate effectively, collaborate with others, and solve problems creatively
• Ability to proactively establish and maintain effective working relations with employees and other departments

• Technical knowledge of all aspects of janitorial service delivery

Compensation