Overall Responsibilities of the Front of House (FOH) Team Member:

• Assists in all FOH operations to provide safe, quality, enticing, efficient and friendly food service experiences for all customers of the restaurant dining room, take-out, snack shack, catering and special food service events as assigned.
• Provides exceptional customer service to all patrons.
• Projects a professional demeanor at all times; stays calm in difficult situations; and treats staff and customers respectfully at all times.
• Adheres to Hart Ranch Camping Resort (HRCR) Employee Handbook, Employee Safety Manual and Board Policies and Procedures.
• Responsible for other duties as assigned.

Operations: The Restaurant Front of House (FOH) Team Member will:

• Provide Barista service with consistency in brewing coffee, the making and presentation of coffee drinks, hot chocolate, flavored tea, lemonade, and the cleanliness and stocking of the coffee bar.
• Provide timely and complete table service delivery.
• Complete shift checklist to ensure cleaning and filling supplies before clocking out.
• Assist FOH cleaning schedule to include cabinets wiped down, windows cleaned, salt & pepper shakers filled and wiped, napkin dispensers are filled, etc.
• Attend department staff meetings to discuss company policies, customer feedback and other topics as assigned.
• Adhere to FOH compliance with all safety norms and regulations set by HRCR, local, state and federal laws.
• Cross-training to help on Back of House (BOH) line, dishwashing, etc. Work with BOH on regular cleaning of the ice cream machine.
• Assist with catering as needed (prep, serving, etc.)
• Other duties as assigned.

This position description identifies the key responsibilities and qualifications for performance. It cannot encompass all specific job tasks that an employee may be required to perform. The employee is required to follow and perform any other job-related instructions and duties as may be reasonably assigned by his/her supervisor.