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Just voted one of the Best Places to Work in Dubuque for the second year in a row! Now offering a $4,000 sign on and retention bonus.
Come join the family tradition at Harris Golf Cars! This position is the critical link between Harris Golf Cars and our customers. A service manager is responsible for ensuring that service requests are efficiently handled, customer expectations are exceeded, service standards are maintained and ultimately drive increased customer satisfaction and loyalty.
Responsibilities:
· Lead and manage the service department and location drivers, including staffing, training and performance management of service personnel
· Establish and oversee premium service standards and procedures to ensure consistent and efficient service
· Monitor and evaluate the service team’s performance, provide regular feedback, coaching and recognition to drive individual and team objectives
· Organize and coordinate daily/weekly service route schedule to meet customer needs in balance with service efficiency
· Perform administrative tasks, including managing and updating invoices, processing new orders and tracking inventory
· Ensure timely completion of work orders and documentation, maintain a high level of attention to detail and quality
· Collaborate with other departments in a positive and productive manner to develop and implement processes to improve customer satisfaction, increase service efficiency and achieve business initiatives
· Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
· Monitoring department issues and client complaints to create methods to lessen recurring issues.
· Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met
· Other duties as assigned
Requirements:
· 5 years of experience in service management or related role, with knowledge of service management principles, processes and best practices
· Demonstrated success in customer service, such as handling complaints
· Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and teammates
· Exceptional problem solving and decision-making abilities
· Committed to delivering outstanding customer service and a passion for exceeding customer expectations
· Experience in implementing service improvements highly recommended
· Proven mechanical aptitude strongly preferred
· General understanding of Material Requirement Logic (MRP) strongly recommended
· Experience with Microsoft Applications, primarily Excel, using filters, formulas and pivot tables is needed
· Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
· Excellent leadership and people management skills
Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for long periods of time, walk, stand, talk, hear, use hands and fingers for keyboarding, drive and lift and/or move up to 85 lbs.
Harris Golf Cars is an equal opportunity employer. All employment offers are contingent upon the completion of a satisfactory background check, drug test and motor vehicle record driving check.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
Day range:
Shift:
License/Certification:
Work Location: In person
Full Time
$83k-108k (estimate)
04/14/2024
05/04/2024
harrisgolfcars.com
Dubuque, IA
25 - 50
The job skills required for Service Manager include Customer Service, Leadership, Initiative, Customer Satisfaction, Problem Solving, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
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The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
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Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
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Responsible for understanding each customer's expectations and delivering services as needed.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
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Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
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The service manager must also be able to work under stress besides handle stress.
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Step 3: View the best colleges and universities for Service Manager.