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Guest service rep
$28k-37k (estimate)
Full Time | Accommodations 2 Weeks Ago
Save

Kinseth Hospitality Companies is Hiring a Guest service rep Near Dubuque, IA

15.00 / Hr front desk Saturday / Sunday 2p-10p immediate hire

What we offer :

  • Competitive starting wages
  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
  • Ensures guest safety by following established security procedures including fire / tornado procedures, key security and guest privacy.
  • Date stamps, sorts, and racks incoming mail, faxes and messages.
  • Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
  • Accurately checks out guests and communicates departures with housekeeping staff.
  • Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
  • Makes, confirms and cancels reservations via telephone, computer and in writing.
  • Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
  • Posts charges such as room, food, liquor, or telephone, to ledger.
  • Deposits guests' valuables in hotel safe or safe deposit box.
  • Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
  • Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES : Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines / standards.

These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

All employees must follow proper safety precautions at all times to avoid injuries.

  • While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel;
  • and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit;

climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and / or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Last updated : 2024-05-03

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$28k-37k (estimate)

POST DATE

05/05/2024

EXPIRATION DATE

08/03/2024

WEBSITE

kinseth.com

HEADQUARTERS

CORALVILLE, IA

SIZE

100 - 200

FOUNDED

1963

TYPE

Private

CEO

NEIL ROTH

REVENUE

<$5M

INDUSTRY

Accommodations

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About Kinseth Hospitality Companies

Kinseth is a hotel management company that provides hotels, restaurants, and meeting facilities.

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The job skills required for Guest service rep include Customer Service, Housekeeping, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service rep. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest service rep positions, which can be used as a reference in future career path planning. As a Guest service rep, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service rep. You can explore the career advancement for a Guest service rep below and select your interested title to get hiring information.

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