Position Overview: 

The Business Process Manager establishes an agile and focused innovation capability in the department. This position strives to improve the overall performance by managing and optimizing existing and new work processes. This is a new position and the primary function of the manager includes oversight and facilitation of day-to-day operations within assigned area of specialty, participating in planning, development, evaluation and improvement. They monitor and manage processes within a department to ensure the processes help the department achieve its goals. The manager will work collaboratively with every department in the county to improve process management
The responsibilities in this job vary depending on the department's requirements. Tasks might also vary depending on the department they're working with.

Job Duties and Responsibilities:

Responsibilities for the business process manager are:

• Monitor current business processes, provide analysis and feedback. 

• Investigate complex issues, make decisions, and develop solutions. 

• Produce innovation in the form of new impactful processes. 

• Support with planning, budgeting, and resource allocation for process improvement projects, including the newly created Innovation Lab 

• Analyze and evaluate work processes and recommend improvements. 

• Work with Technical Writer in creating documentation of process changes. 

• Create progress, reports, and suggestions for senior executives. 

• Perform quality assurance for new processes.

Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
 If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education:

• Bachelor’s degree from an accredited college or university

Experience:

• 5-10 years business experience in IT or related field.

Knowledge, Skill & Abilities (KSAs):

• Excellent verbal and written communications skills

• Communicate effectively at all organization levels

• Excellent time management, organizational, and analytical skills are essential

• Must be flexible and willing to adapt to change

• Must possess excellent interpersonal and written/oral communication skills

• The ability to interact with staff at all levels

• Strong knowledge of personal computers and software, specifically Microsoft Office

Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained, or stored either manually or electronically (i.e., custodian, maintenance).
 
 Automatic Disqualification:

• Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor. 
• Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years.
• Open arrest for any criminal offense (Felony or Misdemeanor).
• Family Violence conviction. 

Education:

• Bachelor in IT, Computer Science, or related field.

• Certification in Project Management.

Experience:

• 10 Years experience in small or medium government entities

Knowledge, Skill & Abilities (KSAs):

• Technical Writing experience

• Knowledge of process modelling, workflow diagramming and use case documentation

• Project Management and Business Process Modeling Experience a plus.