HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Quarterly Bonuses – up to $5000 per year!
• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Day Time Hours (no holidays/weekends)
• Manageable rosters and visits per day compared to a traditional practice environment
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

The Medical Assistant Lead will assist HarmonyCares Primary Care providers and practice leadership in the daily operations of the practice, and is a member of the patient care team, assisting in the delivery, of primary health care in patient homes or residential settings.

Essential Duties and Responsibilties 

• Provides a point of escalation to address patient concerns, patient complaints, and customer issues, both internally and externally
• Inventories and orders for necessary office and medical supplies
• Assists practice leadership with company vehicle fleet, including cleaning and proper periodic maintenance schedules
• Assists practice leadership with regulatory requirements maintenance
• Supports new team members through onboarding and training processes
• Identifies areas of quality and execution gaps for all team members and ensure appropriate remediation through coaching and feedback
• Collaborates with manager, teammates, and other HarmonyCares leaders to identify and implement changes that optimize the organization
• Supports and encourages teammates by fostering open communication channels as well as role modeling best practices
• Attends required meetings and in-services
• Serves as a member of the MA Governance Committee, and serves as a SME or representative for other departmental projects as directed by practice leadership
• Prepares daily route and drives physician to scheduled visits
• Prepares patients for examination and treatment

Required Knowledge, Skills and Experience

• Active CPR Certification
• Must maintain a valid driver’s license and good driving record
• High School Diploma/GED
• Certificate of Completion from an accredited Medical Assistant, Phlebotomy, EMT, related medical education/training program or 1 years of experience serving as a Medical Assistant or Phlebotomist
• Ability to multi-task while given competing priorities
• Ability to communicate in an empathetic, compassionate, and professional demeanor at all times
• Ability to analyze problems and resolve issues in a rapid, direct and complete manner
• Demonstrates short and long-term persistence in meeting objectives and personal development
• Ability to adapt to new systems and changes as required and apply guidelines/procedures

Preferred Knowledge, Skills and Experience

• Certified Medical Assistant
• Six months of experience in patient care, preferably geriatric care
• Strong Phlebotomy skills