71 Guest Service Representative Jobs in Greenville, SC
Harlows Casino is Hiring a Guest Service Representative Near Greenville, SC
** Guest Service Representative**
**Job Category****:** Hotel **Requisition Number****:** GUEST04886 Showing 1 location **Job Details**
**Description**
**Accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension. Collects guests player club information and using same while making Marketing room reservations. Uses the player CMP system to assist the hotel guests at check-in and check-out.**
* Greets, registers, and assigns rooms to hotel guests.
* Verifies guest identification and establishes how the guest will pay for the accommodations.
* Issues room keys and relays instructions to bellhops.
* Keeps records of room availability and guests accounts on computer.
* Computes bills and collects payments.
* Makes and confirms reservations.
* Uses player CMP system to make Marketing offer reservations.
* Answers PBX calls and routes calls to proper extension.
* Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino or entertainment complex.
* Advises housekeeping staff when rooms have been vacated and are ready for cleaning.
* Contacts housekeeping or maintenance staff when guests report problems.
* Performs simple bookkeeping activities, such as balancing cash accounts.
Must be 21 years of age or older and able to obtain a Mississippi Gaming License.
**Qualifications**
**Skills**
**Behaviors**
**Preferred**
**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well
**Loyal****:** Shows firm and constant support to a cause
**Dedicated****:** Devoted to a task or purpose with loyalty or integrity
**Team Player****:** Works well as a member of a group
**:**
**Motivations**
**Preferred**
**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization
**Self-Starter****:** Inspired to perform without outside help
**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals
**Entrepreneurial Spirit****:** Inspired to perform well by an ability to drive new ventures within the business
**:**
**Education**
**Required**
High School or better.
**Experience**
**Preferred**
Experience in money handling, customer service or prior front desk experience
**Licenses & Certifications**
Job Summary
Full Time
$26k-35k (estimate)
05/03/2024
05/16/2024
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
