Overview

POSITION SUMMARY:

The incumbent in this position is responsible to make sure all team members adhere to all company philosophies, Missions, Mottos, policies, procedures and Indiana Gaming Regulations. This position will partner with company’s executive committee and other key business leaders and serve as the internal expert on talent and functional trends, and championing innovation and continuous improvement within the HR function and organization.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively hiring and retaining team members and acts as a mentor for the team in order to provide superior guest service.
• Ensures delivery of superior internal and external guest service with every interaction including the Hard Rock Competencies of Business Results, Team member Engagement and Guest Engagement for this position and responsible departments.
• Creates an environment where the Company’s mission and values thrive and serve as a role model of those values including: Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Encourage engagement, creativity and retention through inventive and enlightening selection process, communications, training, growth opportunities, reward and recognition strategies.
• Boldly protect and promote the brand identity in all Team Members communications as well as communication targeted toward enticing external top talent to join the Company.
• Set a “high-expectations” strategy and direction for Human Resources quest to align and support the property’s overall goals and objectives.
• Establishes department standard, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
• Set measures and standardized feedback reports/systems/tools to track HR progress and keep the GM and others as appropriate apprised of results and initiatives for continuous improvement.
• Ensure succession plans are established at the Vice President and above level.
• Prepares operating budget, monitor budgetary compliance and act on budget variance items.
• Hires, motivates, evaluates and directs management and other staff in order to ensure team members receive adequate guidance to achieve established department objectives; responsible for morale of department and its team members through quality supervision and training.
• Provide leadership, support, and drive company-wide initiatives, including team member engagement and satisfaction surveys, new hire and exit survey, and performance measures affiliated with specific services; uses results of these measures to set benchmarks and recommend and implement new or changes to existing Reports/systems/tools to track HR progress and keep the President and others as appropriate apprised of results and initiatives for continuous improvement.
• Partner with others to Administer Federal and State compliance programs, including but not limited to; OSHA, EEOC, FMLA, FLSA, NLRB, IGC, etc.
• Ensures compliance across all locations with employment, benefits, insurance, and safety regulations and applicable laws; maintain current knowledge of laws, regulations and best practices in employment law, human resources and talent management.
• Develops competencies that enhance individual and organizational performance.
• Attend and participate in meetings, completing follow-up as assigned.
• Performs all other duties as assigned and adheres to all Indiana Gaming Regulations and departmental standard operating procedures.
• May include regional responsibilities contingent upon experience.

NON-ESSENTIAL JOB FUNTIONS

• Attend seminars when needed.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Bachelor’s degree or equivalent combination of education/experience preferred.
• Minimum three (3) years experience in labor relations, with expertise in negotiations, arbitrations, mediations and grievances. 
• Ten (10) or more years of experience in the HR field with five (5) or more years at the director or above level required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain valid licenses and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.

KNOWLEDGE OF:

• Proven abilities/experience with HR information systems required.
• Experience with Infinium, ICIMS, and MMS/Stratton Warren a plus.
• Human Resources executive-level experience in a Casino/Hotel environment strongly preferred.
• Proven strategic plan development and policy/procedure writing required.
• Proven financial management/budget experience required.
• Gaming Industry, including the role as it related to various principles and practices of a capital and operational budget.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Principles of supervision, training, and performance evaluation; pertinent federal, state, and local laws, codes, and regulations.

ABILITY TO:

• Develop and administer goals, objectives and procedures.
• Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
• Be a strategic, analytical, ethical and effective motivator.
• Forecast changes in the economic climate and/or profits and react accordingly.
• Select, supervise, train, and evaluate team members.
• Participate in the development and administration of goals, objectives, and procedures.
• Prepare clear and concise administrative and financial reports.
• Interpret and explain policies and procedures.
• Operate various types of office equipment.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted during work.
• Interpret and apply federal, state and local policies, laws and regulations.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.