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As a Quality Assurance Specialist you will interact and collaborate with Customer Experience and Quality Assurance team members, Team Leaders/Supervisors, Workforce Management, Training, Agents, and varying levels of management. As a team member, you will be responsible analyzing, auditing, coaching, and evaluating/scoring team members on the quality of the Guest Experience to ensure the highest level of quality is delivered and achieved.
What We Offer:
In this role a successful candidate will:
Essential Job Functions:
Physical Demands:
Must be able to handle a high degree of administrative work which requires repetitive finger and wrist motion (keyboard data entry), as well as prolonged viewing of data on a computer monitor (60% of time)
Must be able to work standing up and walking through the call center to assist agents (40% of time
Work Environment:
Must be prepared and able to handle, with composure and tact, the effective execution of many concurrent tasks in a fast-paced call center environment
Must be able to work extensively with employees in a coaching, mentoring, training as well as a disciplinary capacity.
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Other
Business Services
$86k-122k (estimate)
11/22/2022
04/03/2023
WESTMINSTER, ENGLAND
<25
1971
DAVID STUART PELLOW
<$5M
Business Services
The job skills required for Specialist - Quality Assurance include Quality Assurance, Leadership, Problem Solving, Written Communication, Continuous Improvement, Calibration, etc. Having related job skills and expertise will give you an advantage when applying to be a Specialist - Quality Assurance. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Specialist - Quality Assurance. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Specialist - Quality Assurance positions, which can be used as a reference in future career path planning. As a Specialist - Quality Assurance, it can be promoted into senior positions as a Quality Assurance Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Specialist - Quality Assurance. You can explore the career advancement for a Specialist - Quality Assurance below and select your interested title to get hiring information.