Overview

From the brand that rocks the world, a career that rocks yours! We are seeking a Director of Food & Beverage for the Hard Rock Hotel New York who is responsible for all food and beverage production and service for the property. This position is a strategic business partner who helps the property achieve its goals by being an advocate, change leader, and champion for inspiring achievement in the food & beverage team. The Director supervises all of the food and beverage outlets, including restaurants, bars, lounges, nightclubs, in room dining, kitchens, stewarding, and banquets. The Director of Food and Beverage must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service that ensures the engagement of employees, guests, and owners.

Responsibilities

Essential job functions include; but are not limited to:

• Create performance expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables.
• Lead, direct, and manage all department operations. Maintain regular presence throughout the department. 
• Communicate with leaders regarding issues, risk, and liability concerns, or other important business matters.
• Establish and maintain accurate inventory records. Participate in periodic department inventories. Recommend appropriate actions based on results of inventory reporting.
• Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
• Build business/market share by developing new ways to promote company and by participating in events to increase sales and profits.
• Work closely with the Sales and Marketing and Catering teams to ensure client needs and expectations are met.
• Manage relationships with vendors; assist in negotiating agreements.
• Create department budget to include sales volumes, revenues, resource quantities, costs, expenses, assets, liabilities, cash flow, and capital expenditures.
• Prepare and execute business plans to ensure the maximization of property performance.
• Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand. Communicate the role that each employee has in their achievement and ensure accountability. 
• Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation. Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
• Plan and approve sales and marketing activities for the Food and Beverage outlets.
• Monitor competitive set activities and adjust execution as needed.
• Protect and enhance the value of property assets through appropriate programs and maintenance. Evaluate condition of equipment and property and conduct analysis for capital expenditure needs.
• Oversee operational efficiency, standards compliance, and service and financial measurements. Identify gaps and implement measures to correct deficiencies. 
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Attract and select the best talent available from inside or outside the organization.
• Train, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential.
• Monitor and evaluate staff performance and deliver recognition and rewards.
• Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
• Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law.
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Participate in and ensure Sound Checks are being conducted in all Food and Beverage departments on all shifts.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.

Qualifications

• Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
• Minimum 8 years’ experience in hospitality management, including 3 years in a food and beverage leadership role.

• Experience with new property openings preferred.

• Luxury hotel experience preferred. 
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, owners, investors, and employees of the organization.
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
• For this New York, New York United States-based position, the expected annual base salary is $132,000-$165,000.

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