Company DescriptionHarbisonWalker International is a world class refractory organization with extensive manufacturing, sales, and service capabilities and over $550 million in annual revenues. We provide solutions that drive industry performance in the cement and lime, energy, chemicals, non-ferrous metals, glass, iron and steel, and environmental technology industries. The Company operates 17 manufacturing plants and 26 distribution centers on three continents. The Company’s Corporate Headquarters are located in Moon Township, PA a suburb of Pittsburgh, near the Pittsburgh International Airport. Our Mission: Our solutions drive industry performance Our Vision: We will be the first and only call for industry Our Values: We are curious, proactive, interdependent, passionate, open and results-oriented At HarbisonWalker International, we look for people driven by a desire to contribute, be challenged and grow. Our people make HWI a special company and are a key competitive advantage.Job DescriptionSummaryAt HWI our refractory service technicians’ support HWI’s mission and vision to drive industry performance and deliver quality results. This role has the critical responsibility of providing quality safe installation and service of refractory products to ensure the readiness of our customer’s equipment. Our refractory service technicians’ have the ability to assess situations and make judgement calls based on the zoning and construction needs of our clients. This role will work with HWI’s customers and service representatives to determine the tasks that need to be completed and will be responsible for prioritizing those tasks as well as conduct post-mortem tear-outs of refractory products and reviews with the sales team.Requirements Actively demonstrates and promotes safety and a safe work environment and holds themselves and co-workers accountable to drive a best in industry safety culture.Audits and observes to ensure our product meets or exceeds quality standards. Owns Quality Control compliance for their assigned working areaAnalyzes equipment operations, performance, and problems and secures resources to ensure issues are resolved quickly and properly. Partners with maintenance to solve equipment changes and problems.Actively participates in report out and production meetings.Ability to effectively receive and decipher both ambiguous and direct/detailed instructions, provides innovative solutions, and both work independently or as a team member.Requires general supervision, usually operating alone using standard procedures and requesting guidance when in doubt.Effective communication skills to accurately provide and receive information; acting as a liaison between customers, sales team, and operations.QualificationsRequires a high school diploma.Some Technical or College courses preferred.Understanding of computer software, hardware, and printers. Proficient with MS Windows, Excel, Word, and Outlook – one (1) yearUnderstanding of basic safety/OSHA standardsSome mechanical aptitude.Refractory knowledge helpful.Additional InformationHarbisonWalker International is an Equal Opportunity Employer, committed to a diverse workforce.