Job description

We are looking for a detail-oriented and experienced Accounts Receivable professional to join our billing team. The ideal candidate will be a strong problem solver, an effective communicator, and highly organized. Your main responsibility will be to deliver high-quality service for our customers' billing inquiries and concerns.

Primary Responsibilities include but are not limited to:

• Interpret contract documents to ensure that billing is carried out in compliance with all contract terms.
• Ensure that customer payments are collected and posted accurately, in a timely manner, and in accordance with company procedures and policies.
• Maintain confidentiality when updating members' billing information.
• Provide customer support via phone and electronic communications.
• Inbound and Outbound customer support
• Implement multiple collection strategies/techniques to collect declined payments.
• Handle dispute resolution.
• Perform other tasks as assigned

Qualifications:

• High school diploma or equivalent is required.
• 2 years of Accounts Receivables and data processing experience (preferred)
• Ability to communicate, verbal and written with all levels internally and externally effectively and professionally.
• Excellent Customer Service skills
• Great Conflict Management
• Experienced in Excel and Microsoft Outlook
• Ability to maintain self-motivation and to work independently and in team environments to meet assigned deadlines.
• Ability to be highly organized with an emphasis on accuracy and timeliness.
• Ability to multitask and manage multiple priorities effectively.
• Positive attitude, ability to take on initiatives and challenges in stride.

This position will be remote, with the exception of in-person training and team meetings. The candidate must live in the Portland/Vancouver Metro area.

If you are interested in joining the Hannah team, please attach a brief cover letter and your resume. Kindly explain why you are the right candidate for this position.

Hannah Pet Hospitals is an EEO. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin, and will not be discriminated against based on disability or veteran status. Any offer of employment is contingent on our receipt of acceptable professional references, successful completion of our pre-employment drug screening as requested, background check, and proof of eligibility to work in the United States.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work setting:

• Clinic
• Hybrid work
• Office

Experience:

• Accounts receivable: 2 years (Preferred)

Ability to Commute:

• Portland, OR 97216 (Required)

Work Location: Hybrid remote in Portland, OR 97216