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Description
As a member of the Visitor Services team, the Visitor Services Lead is a front-facing customer service position and is the first point of contact for Hands’ On Children’s Museum (HOCM) visitors. They are expected to promote an exceptional customer experience while selling tickets, memberships, and store purchases. This position provides reservations and membership support and can effectively communicate information in person, through email, and over the phone. They facilitate a welcoming and positive experience for HOCM visitors by modeling HOCM's mission, vision, and values.
This key role provides support and leadership to Visitor Services Associates and volunteers at the direction of and in the absence of the Visitor Services Manager/Supervisor. The Visitor Services Lead contributes to museum & front desk operations and visitor safety by understanding and enforcing museum policies and procedures and through a strong working knowledge of HOCM’s point of sale system. They are a collaborative and respectful part of the HOCM team with excellent communication and interpersonal skills who can quickly & effectively respond to a dynamic, changing work environment.
The Visitor Services Lead possesses a strong understanding of museum programs and operations and assists the front desk and other museum staff by answering questions and providing on-the-spot training. Works with Visitor Services and Café Managers/Supervisors to troubleshoot and resolve daily museum staffing or customer service issues. This position may be required to provide backup coverage for café, store, or reservations.
Requirements
Required Knowledge, Skills, and Abilities:
Physical Demands:
Workplace Values
Achieving our mission requires great people who actively demonstrate our core values.
Compensation & Benefits: $19 - $21 per hour, medical, dental, and vision, employee wellness program, paid holidays and time off, a 401(k) retirement plan, and lots of adorable children. See the benefit details for this position here.
To apply, please submit a cover letter, resume, 3 professional references, and a bullet point list noting how your experience and skills match the requirements of the position.
About Us:
The Hands On Children’s Museum is located on the picturesque East Bay waterfront in downtown Olympia. We are a nationally known family learning destination and the most visited children’s museum in the Pacific Northwest hosting more than 300,000 visitors each year. Our mission is to stimulate curiosity, creativity, and critical thinking skills through rich, interactive learning experiences. We believe that all children deserve respect and the opportunity to learn, regardless of their ability to pay, which is why the Museum works hard to serve more than one-third of its annual visitation through the Inspired Learning for All initiative. The Museum is recognized as a national Museum for All and won a Noyce Foundation Bright Lights Award for bringing art and science education to underserved populations.
Voted a “Best Place for Kids” for more than a decade, the Museum offers a state-of-the-art LEED Gold facility with 150 indoor exhibits, a half-acre Outdoor Discovery Center, Art Studio, a MakeSpace for tinkering and inventing, café and gift shop, and award-winning education programs including camps, workshops, preschool, parenting classes, field trips, community outreach, and family support programs.
For more information, please visit our website at www.hocm.org
The Hands On Children’s Museum exhibits, education programs, and employment are available to all without discrimination.
Full Time
Arts & Culture
$33k-49k (estimate)
05/13/2024
07/11/2024
hocm.org
OLYMPIA, WA
25 - 50
1987
Private
CARRIE BELL
<$5M
Arts & Culture
The job skills required for Visitor Services Lead include Customer Service, Leadership, Initiative, Cash Handling, Communicates Effectively, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Visitor Services Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Visitor Services Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Visitor Services Lead positions, which can be used as a reference in future career path planning. As a Visitor Services Lead, it can be promoted into senior positions as a Retail Third Keyholder that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Visitor Services Lead. You can explore the career advancement for a Visitor Services Lead below and select your interested title to get hiring information.