Description

There are 2 part-time positions available for 25 to 30 hours per week. 

As a member of the Visitor Services team, the Visitor Services Associate position is a front-facing customer service position and is the first point of contact for Hands On Children’s Museum (HOCM) visitors. They are expected to promote an exceptional customer experience while selling tickets, memberships, and store purchases, ensure visitor safety, and effectively communicate information in person, through email, and over the phone. They facilitate a welcoming and positive experience for HOCM visitors by modeling HOCM's mission, vision, and values.

The Visitor Services Associate contributes to museum & front desk operations by understanding and following museum policies and procedures and through a strong working knowledge of HOCM’s point of sale system. Other tasks that may be assigned as time allows include department support work (ex: brochures/pass prep, outgoing donations, filing) or providing support for the museum café, store, or other departments. They are a collaborative and respectful part of the HOCM team with excellent communication and interpersonal skills who can quickly & effectively respond to a dynamic, changing work environment.

Requirements

Required Knowledge, Skills, and Abilities:

• High School diploma required.
• 2 years of high-volume customer service experience. 
• Ability to work in a noisy, crowded environment for extended periods of time.
• Must be reliable and detail-oriented.
• Ability to work in a team setting with a high degree of daily communication required. 
• Ability to work with individuals from a wide variety of ethnic, cultural, and economic backgrounds.
• Must care about and value the viewpoints of the other team members and organizational mission.
• Excellent cash handling and customer service skills.
• Excellent written and verbal communication skills.
• Excellent initiative and problem-solving skills.
• Excellent office skills including word processing; e-mail; record-keeping and multi-line phone system. 
• Weekend availability – this position usually works 1 weekend day per week.
• Ability to proficiently use museum POS system to sell tickets, merchandise, and memberships, and manage constituent records with a high degree of accuracy.
• Proficiency with Microsoft Office software, including Microsoft Outlook, Word, and Excel.
• Able to work independently with limited direction in a fast-paced environment with a great deal of flexibility.

Physical Demands:

• Ability to walk, stand, read, speak loudly, hear customers, and use a radio and computer in a noisy environment. 
• Must be able to remain sitting at a desk for long periods of time or repeatedly sit and stand.
• Must be able to type for extended periods of time.
• Must be able to lift up to 15 pounds.

Workplace Values

Achieving our mission requires great people who actively demonstrate our core values.

Compensation & Benefits: $17 - $19 per hour, medical, dental, and vision, employee wellness program, paid holidays and time off, a 401(k) retirement plan, and lots of adorable children. Benefits vary by number of regularly scheduled hours worked, length of employment, and employment status. See the benefit details for this position here . 

To apply, please submit a cover letter, resume, 3 professional references,

About Us:

The Hands On Children’s Museum is located on the picturesque East Bay waterfront in downtown Olympia. We are a nationally known family learning destination and the most visited children’s museum in the Pacific Northwest hosting more than 300,000 visitors each year. Our mission is to stimulate curiosity, creativity, and critical thinking skills through rich, interactive learning experiences. We believe that all children deserve respect and the opportunity to learn, regardless of their ability to pay, which is why the Museum works hard to serve more than one-third of its annual visitation through the Inspired Learning for All initiative. The Museum is recognized as a national Museum for All and won a Noyce Foundation Bright Lights Award for bringing art and science education to underserved populations.

Voted a “Best Place for Kids” for more than a decade, the Museum offers a state-of-the-art LEED Gold facility with 150 indoor exhibits, a half-acre Outdoor Discovery Center, Art Studio, a MakeSpace for tinkering and inventing, café and gift shop, and award-winning education programs including camps, workshops, preschool, parenting classes, field trips, community outreach and family support programs.

For more information, please visit our website at www.hocm.org 

The Hands On Children’s Museum exhibits, education programs, and employment are available to all without discrimination.