Hand In Hand Development, Inc, CMA is a NYS DOH approved Early Intervention Agency that provides evaluations, service coordination, and therapeutic services for children birth to 3 in all 5 boroughs, upstate and Long Island. Hand In Hand is also an approved Care Management Agency (CMA) under the lead health home of the Collaborative for Children and Families (CCF), and provides comprehensive care management, health promotion, transitional care, and family support for children and young adults from birth to age 21. Hand In Hand Development is the largest CMA in New York and is recognized as a leader and innovator in the provision of care management services.

Salary Range: Fee for Service Probation Period $100-$225 per case and $150-$300 afterwards

Location: Travel Throughout the 5 Boros

Essential Duties and Responsibilities:

This position is responsible for the overall coordination of services to meet the goals of the client and their families. This is accomplished by building relationships with the caregiver(s) and care team and acting as a liaison to other agencies and ensuring they receive all necessary services and implementing the plan of care. Our aim is to provide the highest quality of care management services by complying with regulatory guidelines and meeting agency standards.

A Care Manager works with children who are Medicaid insured and may have a medical and/or emotional need. They ensure the member receives proper care and assists the family by facilitating their access to services on a monthly basis.

• Assists families to plan and obtain services appropriate to the needs of the child and family.
• Completes the necessary assessments to identify child’s medical, social, educational and psychological needs. Then develops a comprehensive plan of care based on the identified needs.
• Coordinate and monitor the delivery of identified services and the proper use of resources.
• Deliver at least 2 client-centered health home services to each client on a monthly basis.
• Attends and participates in continuing education, ongoing staff in-services and quarterly meetings.
• Responding to feedback and corrections from company quality assurance in a timely fashion.
• Perform related duties as assigned by the Supervisor.
• Maintain compliance with all company policies and procedures.
• Other job-related duties as assigned.

Education and/or Work Experience Requirements:

Bachelor's degree in Psychology, Sociology, Social Work, Human Services or related field or a minimum of 2 years of job-related experience providing case management or medical focused care coordination services to individuals with special needs.

• Must be in-person in our Manhattan office until training is complete.
• Deliver a minimum of 2 client-centered health home services to each client on a monthly basis.
• Each case requires a monthly in-home visit and the position can be hybrid once they have a full case load of approximately 20 cases.
• Must attend all weekly in-person staff meetings.
• Excellent verbal and written communication skills, including ability to effectively communicate with clients, and healthcare providers.
• Need to use electronic health record systems, databases, and other computer-based tools to manage client information and maintain accurate records.
• Strong organizational skills to help manage multi-family case load.
• Willingness to meet with families in their homes or communities.
• Bilingual Spanish/English a plus.
• Computer proficiency (MS Office- Word, Excel and Outlook).
• Valid NYS issued ID or driver’s license; must be willing to travel throughout designated areas.
• Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements:

• Ability to travel to numerous locations to meet with clients, attend meetings and visit healthcare facilities.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 35 lbs.
• Must be able to talk, listen and speak clearly.