the Bilingual Language Required: Arabic & English

Position Summary:

Care Collab provides care coordination services to high-utilization Medicaid members with chronic medical and behavioral health conditions. We’re currently seeking a dynamic Bi-Lingual Care Manager to play a central role in the active engagement and coordination of care and services for our members and make referrals to address their behavioral, medical, and social needs.

The Care Manager has the responsibility for working as a lead member of the care team using principles of assessment, care planning, service coordination, community referrals, and evaluation to coordinate services using person-centered strategies for eligible participants.

The Care Manager is accountable for engaging and retaining Health Home enrollees in care; coordinating and arranging for the provision of services; supporting adherence to treatment recommendations; and monitoring and evaluating the member’s needs, including prevention, wellness, medical, specialist and behavioral health treatment, care transitions, and social and community services where appropriate through the creation of an individual plan of care.

Essential Duties and Responsibilities

**This is a Full-Time - Office & Field Based Position**

• Obtain required Care Management enrollment consent from the individual
• Complete initial and ongoing needs assessments to determine the individuals most appropriate level of care management
• Develop a plan of care and crisis plan with each member
• And accurately document the services provided on time.
• Responsible for the overall management of the member’s Individualized Plan of Care.
• Meet Care Management documentation requirements in a timely and accurate manner by effectively utilizing designated Care Management Portal and Electronic Health Records (EHRs)
• Function as an advocate for members within the agency and external service providers
• Promote wellness and prevention by linking enrollees with resources and services based on their individual needs and preferences
• Educate the caregiver on the care of chronic conditions, screening, and other preventive interventions
• Help members to obtain and maintain public benefits necessary to gain health care services, including Medicaid and cash assistance eligibility, Social Security, SNAP, housing, legal services, employment and training supports, and others
• Effectively communicate and share information with the individual and their families and other caregivers with appropriate consideration for language, literacy, and cultural preferences
• Conduct care planning meetings/conferences and serve as an interdisciplinary team member to effectively provide/coordinate comprehensive and holistic care
• Identify available community-based resources and actively manage appropriate referrals, access, engagement, follow-up, and coordination of services
• In the event of hospital admissions, actively engage in the discharge planning process ensuring that the member has all recommended post-discharge services in place prior to discharge
• Attend and participate in ongoing staff development trainings to enhance skills needed to effectively meet the demands of the Care Manager position
• Provide all interventions and care coordination in the individual’s home and in the community
• Work with external stakeholders-including hospitals, shelters, jails, probation and parole officers, primary care providers, etc.-to achieve positive client outcomes

Qualifications:

• Bachelor’s OR Associates degree in a related field OR 2 years of job-related experience providing medical, mental health, or substance-focused services to individuals with chronic medical conditions and/or serious behavioral health conditions.
• Excellent interpersonal skills with the ability to interact culturally, linguistically, and diplomatically with diverse internal and external audiences.
• Strong organizational skills to manage multiple priorities in a time-sensitive manner.
• Ability to engage individuals and diffuse difficult situations.
• Health Home experience or equivalent programs preferred.
• Experience in a multidisciplinary setting and field-based clinical work preferred
• Excellent written and verbal communication skills.

Other Considerations:

• Work is both in-office and in the Field
• COVID-19 vaccination is not required at this time.
• Should be able to work with minimal supervision.
• Light physical effort (lift/carry up to 15 pounds)
• Ability to commute to and from the Brooklyn office via driving, ridesharing or public transportation.
• Public Transportation to and from field visits is covered by the employer.

**BIPOC, transgender, non-binary, gender queer women encouraged to apply**

Job Type: Full-time

Salary: $45,000.00 - $50,000.00 per year

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you willing to commute using public transportation to the homes of our members at no additional cost to you?

Education:

• Associate (Required)

Experience:

• Health Home Case management: 2 years (Required)

Language:

• Arabic (Required)

Ability to Relocate:

• New York, NY 10018: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person