81 Lead Customer Service Representative Jobs in Tucson, AZ
Hamstra Heating & Cooling is Hiring a Lead Customer Service Representative Near Tucson, AZ
Job Description
Hamstra Heating & Cooling is seeking a dynamic and experienced individual to join our team as a Customer Service Team Lead. Hamstra Heating & Cooling is a locally owned and operated family business that has been around since 1983. We are a leader in our industry and are dedicated to providing top-notch service to our customers in the Tucson area.
Position Overview:
As the Customer Service Team Lead, you will play a pivotal role in ensuring that our customers receive exceptional service and support. You will lead a team of customer service representatives, overseeing day-to-day operations and striving for continuous improvement in customer satisfaction.
What We Offer:
- 401K with a 4% company match after the first year with immediate vesting.
- Access to financial advisors to ensure your financial future is secure.
- HSA option paid by the employer - free to the employee.
- Free access to employer-paid Nice Healthcare, offering comprehensive medical services.
- Additional medical insurance options with employer contribution.
- Dental insurance with employer contribution.
- Long-term disability - Employer Paid.
- Short-term disability - Voluntary.
- Life insurance, employer paid, with voluntary employee option for additional coverage.
- Generous PTO Hours with increased hours based on tenure.
- Paid Holidays.
- Immediate access to onsite company Fitness Center.
Work Hours: 7:00 am to 4:00 pm/8:00 am to 5:00 pm - Hours may vary by season.
Pay Scale: $20.00 to $22.00 an hour incentives
Key Responsibilities:
- Lead and motivate a team of customer service representatives to meet and exceed service goals.
- Handle escalated customer inquiries and complaints with professionalism and efficiency.
- Monitor team performance metrics and provide regular feedback and coaching to team members.
- Collaborate with other departments to ensure seamless communication and resolution of customer issues.
- Assist in the recruitment, training, and development of new team members.
Qualifications:
- Minimum of 5 years of customer service experience
- Proven leadership abilities with a track record of successfully leading teams to achieve goals.
- Excellent communication skills and ability to interact effectively with customers and team members.
- Strong problem-solving skills and ability to handle challenging situations with tact and diplomacy.
- Proficiency in Microsoft Office and customer service software.
- Knowledge of HVAC systems and terminology is a plus.
Job Summary
Full Time
$44k-56k (estimate)
04/27/2024
05/14/2024
ascendmarketing.com
SOUTH JORDAN, UT
50 - 100
1999
Private
JAKE ACKERMAN
$10M - $50M
Business Services
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The following is the career advancement route for Lead Customer Service Representative positions, which can be used as a reference in future career path planning. As a Lead Customer Service Representative, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Customer Service Representative. You can explore the career advancement for a Lead Customer Service Representative below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Lead Customer Service Representative job description and responsibilities
A lead customer service representative handles escalation and evaluates team member's performance.
02/22/2022: Provo, UT
Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
03/07/2022: Lancaster, PA
They also make provision for a change of mode of operation when the existing one isn’t yielding maximum results.
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Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.
03/21/2022: Anaheim, CA
Create better modes of operations to make customer service easier for both team members and customers.
02/06/2022: Wilmington, DE
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Lead Customer Service Representative jobs
Develop a customer loyalty program.
03/30/2022: Kansas City, KS
Build a customer survey strategy.
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Get creative with customer renewals and upsells.
03/27/2022: Kansas City, KS
Reply as quickly as possible on social media.
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Monitor customer service through social media with a tool.
02/15/2022: Passaic, NJ
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