**Customer Service Representative**

If putting a smile on someone's face puts one on yours, you belong on our team. We seek confident, compassionate, and positive people to help assist our customers. Prior insurance knowledge not required.

Primary Responsibilities:

* Ensures each Client receives outstanding service

* Participates, and supports, agency missions and processes.

* Learns carriers and insurance products.

* Engages with Clients to assess their needs

* Accesses necessary resources to address Client concerns and make appropriate suggestions in a clear and patient manner

* Identifies and suggests additional products to Clients to meet their needs

* Connects customers to sales agents for additional policy needs.

* Documents contact summaries.

* Manages customer communication databases.

* Participates with retention processes.

* Ability to receive feedback and take action when appropriate

Required Qualifications

* High school diploma or GED

* Fluent in English and Spanish

* Previous experience in the retail or service industry

* Exceptional customer service skills

* Self-driven, consistent, and committed

* Friendly and professional

* Excellent verbal and written communication skills

* Attention to detail and ability to prioritize Clients and tasks.

* Time management and organizational skills.

* Success in working in a team environment.

* Ability to remain calm in stressful situations.

* Ability to multi-task

* Computer skills and knowledge of database software

* High-level typing skills

Benefits:

Base salary plus commission bonus

Health, Dental, and Vision Insurance

401K

Paid vacation, sick days, and holidays

To be considered, submit resume and why you feel you are a good fit for this position.

We strive to create positive customer experiences and welcome anyone that can do the same. This role is equally challenging and rewarding.

We are an Equal Employment Opportunity/Affirmative Employer.

Candidates are required to pass a drug test and background check.

**Apply for Customer Service Representative**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 3/1/2022