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Position: Night Auditor
Salary: $19 - $20 per hour
Location: Hotel - Miami Brickell
Summary:
We are seeking an experienced, passionate and motivated Night Auditor to join our dynamic Front Desk Team. As a Night Auditor, you will be responsible for the night audit procedures as well as for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have.
Responsibilities:
- Welcome guests to the hotel and assist them with check-in and check-out processes
- Manage reservations and bookings
- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services
- Address guest complaints and resolve issues in a timely and professional manner
- Process payments and maintain accurate records
- Assist guests with luggage and transport arrangements
- Coordinate with other departments to ensure guests' needs are met
- Maintain a clean and organized front desk and lobby area
- Up-sell hotel services and amenities to guests
Requirements:
- Excellent communication and customer service skills
- Strong organizational and time management skills
- Ability to multi-task and work under pressure
- Proficient in using computer systems and software
- Ability to work flexible hours, including weekends and holidays
- Previous experience in a similar role, ideally in the hospitality industry
- High school diploma or equivalent qualification
- Fluent in English, knowledge of Spanish, Portuguese or other languages
- Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal.
Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts that may be scheduled between 7am to 11pm. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicant, if hired.
* Must be a legal resident of the USA and authorized to work in the USA to apply.
Full Time
$26k-35k (estimate)
11/05/2023
07/21/2024
The job skills required for Night Auditor include Time Management, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Night Auditor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Night Auditor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Night Auditor positions, which can be used as a reference in future career path planning. As a Night Auditor, it can be promoted into senior positions as a Hotel Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Night Auditor. You can explore the career advancement for a Night Auditor below and select your interested title to get hiring information.