GUEST SERVICE AGENT - HAMPTON INN Davenport, Fl

Hampton Inn by Hilton

***Must Have Night Audit Experience of 2 Years or More in a Hilton or Marriott Hotel***

Job Summary

A Guest Services Agent is a well-rounded individual that is responsible for greeting and registering guests and checking guests in and out of the hotel. Oversees the auditing, posting and balancing of daily financial transactions of all shifts. Meets and greets complimentary breakfast guests as they arrive and thanks them when they depart. Explains to guest’s location of beverages, food items, service ware, complimentary newspapers, etc. Cleans and maintains station. Restocks items as required. In the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel. You would be responsible for stocking food and service ware and for clearing tables for complimentary breakfast buffets in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

· Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

· >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

· Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

· >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

· Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

· Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

· Receive, input, retrieve and relay messages to guests

• Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
• Ensure credit card system reconciles to daily transaction lists
• Stock food and service ware for breakfast buffets
• Clear tables during the complimentary breakfast period
• Ensure tableware is in good and working condition and report any defects for repair
• Retrieve and transport dirty tableware to dishwashing area

In addition, we look for the demonstration of the following key attributes:

· Quality

· Productivity

· Dependability

· Customer Focus

· Adaptability

· Hospitality - We're passionate about delivering exceptional guest experiences.

· Integrity - We do the right thing, all the time.

· Leadership - We're leaders in our industry and in our communities.

· Teamwork - We're team players in everything we do.

· Ownership - We're the owners of our actions and decisions.

· Now - We operate with a sense of urgency and discipline

Job Type: Full-time

Pay: $12.00 - $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person