As a Front Desk Agent, you will:

• Work with the hotel team to create a warm and welcoming experience for all our guests.
• Provide professional and courteous service while performing check-in/check-out process.
• Handle guest requests personally and/or escalate as appropriate. Respond in a timely and courteous manner to all guest questions or requests.
• Demonstrate the company values when providing service and teamwork.
• Upsell the hotel, its’ services and facilities at all times.
• Obtain a method of payment for all hotel guests and ensure that this MOP will be sufficient for the duration of the guests stay.
• Provide information to the guest regarding the hotel, functions being held, amenities and services available, the surrounding community, points of interest, directions and other items the guest requests.
• Perform other related duties as required

Qualifications:

• A high school education or equivalent is required
• Relevant experience is required
• Must be able to work flexible days and hours, including evenings, weekends and holidays
• Excellent verbal and written English communication skills are a must, with a second language helpful.
• Ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

We are an equal opportunity employer. All applicants will be considered for employment regardless of age, color, creed, race, religion, sex, sexual orientation, gender, gender identity and/or expression, genetic information, marital status, national origin, veteran or disability status or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Our locations are drug-free. Background checks are required before employment begins.

Source: Hospitality Online