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Job Description
The Client Services Associate is responsible for assisting in duties associated with order processing, item / inventory maintenance, troubleshooting / issue resolution, and managing emails from our internal and external customers.
This position reports to a Manager / Supervisor.
requires STRONG excel skills
You will :
Serve as daily internal contact for order management and associated inquiries
Assist with special projects as necessary
Manage incoming emails from varying internal sources
Generate clear, consistent communication to internal and external team members regarding status and requirements of programs
Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff
Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)
Follow-through on exception reporting from beginning to end generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions
Prioritize orders and / or projects, including prompt expediting of emergency requests
Maintain and distribute various reports as needed to ensure daily requirements are met
Additionally, you embody the principles of Passion, Collaboration, Integrity, Inventiveness, and Proactivity. You will be part of a team that strives to provide excellent service and thought leadership to our clients and want to bring your best to the organization and see your work brought to life.
What’s the opportunity?
Candidate understands the Branded Merchandise industry and how retail organizations are run how product decisions impact returns, sales, and inventory levels.
Designing ways to win promotions to offer, campaigns to put together, meetings to schedule with key clients, ways to improve the offering of what IMS is pitching. Ways to sell more.
Client Relationship Management - Enjoy growing relationships both externally and internally.
Embrace proactive thought leadership and leverage data to drive better and faster business decisions.
Be an advocate to continuously improve operations and processes to reduce the burden on operations and improve the quality of sales and customer interactions.
You embody the principles of passion, collaboration, integrity, inventiveness, and proactivity. You want to bring your best to an organization and see your work brought to life.
Interface with peers from the Merchandising, Client Service, Creative, Sourcing, Vendor Management, and Finance departments regularly.
The Skills and Experience you have :
High school diploma / GED
1-2 years of customer service, reporting, or purchase order experience
Excellent organizational, communication and interpersonal skills, with the ability to work independently and manage priorities under tight timelines
Critical thinking, strong analytical and problem-solving skills
Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests
Must be a team player
Excellent knowledge of Microsoft Office Suite products
Experience with AS400 or similar database systems preferred
Full Time
$52k-66k (estimate)
05/06/2024
07/15/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Microsoft Office, Troubleshooting, Leadership, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.