The Resident Services Coordinator (RSC) is responsible for planning, developing, coordinating, and implementing all activities, programs, and services in The Habitat Company-managed communities. The RSC makes appropriate referrals, markets and recruits’ residents to participate in the activities, programs, and services offered by resident services and various service providers.

Currently we are looking for a Resident Services Coordinator for Long Grove House - 2001 S. Michigan, Chicago, IL 60616

Duties and Responsibilities:

• Collaborates with the onsite management team to plan, develop, coordinate, and implement activities, programs, and services to meet the educational, social, and community needs of residents.
• Assesses the needs of each resident and develops a plan with the resident to achieve goals related to housing, health and wellness, youth development, workforce development, food access and community engagement activities.
• Collaborates with community partners to host monthly resident activities related to needed resources, such as senior engagement, youth afterschool activities, health education and holiday celebrations.
• Makes appropriate referrals to agencies/service providers to meet the needs of community residents.
• Promote and recruit resident participation in activities, in programs, and services.
• Monitors and assists with the evaluation of activities, programs, and services.
• Provides excellent customer service to residents and all internal and external customers.
• Maintains appropriate files and records such as resident, program and resources.
• Works collaboratively with the onsite management team to address referrals for lease compliance issues and other identified resource needs of residents.
• Will complete Mental Health First Aid certification and State of Illinois Mandated Reporting.
• Will participate in monthly team staff meetings with the resident services team.
• Will participate in onsite team meetings with the property management team.
• Submit monthly reports.
• Documents resident interactions in case management system.
• Perform other related tasks as needed and assigned.

Skills and Qualifications:

• Ability to work with a team and utilize the team approach to service delivery.

• Bachelor's Degree in Social Work, Psychology or related Human Services discipline required.

• Must be able to work weekends when needed.

• Proven effectiveness in program design, implementation, and management.

• Ability to effectively relate and interact with people of diverse cultural, social and economic backgrounds.

• Working knowledge of various resources and service providers in the Chicago area.

• Ability to work with community and professional groups.

• Excellent verbal and written communication skills with the ability for effective presentations.

• Excellent leadership and motivational skills.

• Experience working with senior citizens and individuals with disabilities.

• Experience in conflict resolution and crisis intervention.

• Positive customer service attitude.

• Ability to manage multiple projects and deadlines. Able to prioritize tasks in order to meet goals and deadlines.