Grow with H2O Innovation!

Join us at H2O Innovation as a Customer Service Specialist based in Champlin, MN! As a vital member of our procurement team, you'll spearhead exceptional customer and supplier service while seamlessly managing administrative duties.

THE DAY-TO-DAY

• Provide excellent internal and external customer / supplier service : handle incoming calls, respond promptly to emails, handle customer / supplier requests;
• Create customer orders through the ERP system;
• Perform expediting activities and follow ups with customers and suppliers regarding orders;
• Process shipping and receiving administrative activities;
• Data entry for various areas of procurement, sales, manufacturing and quality activities;
• Suggest improvements, process changes and efficiency gains on daily tasks;
• Keep the delivery dates and pricing information in the costing tools accurate;
• Use the company ERP system (IFS);
• Use communication methods effectively (MS Teams, phone calls, Outlook, etc.);

THE SKILLS WE ARE LOOKING FOR

• Possess 2 to 5 years of relevant experience;
• Hold professional or college training in administration, secretarial, or related disciplines;
• Demonstrate proficiency in Microsoft 365 applications, including Excel, Word, PowerPoint and Teams;
• Have prior Experience using an ERP system;
• Display a customer-centric approach towards internal clients;
• Be autonomous, organized and attentive to details.

THE BENEFITS

• Overall remuneration including;
• Collective Health Insurances;
• 401K Plan;
• 11 statutory holidays each year;
• Share Purchase Plan;
• Three (3) weeks of vacation per year;
• Twelve (12) wellness days per year.

Last updated : 2024-04-23