7 Customer Care Specialist Jobs in Champlin, MN
Securitas Electronic Security is Hiring a Customer Care Specialist Near Champlin, MN
This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a 1st, 2nd, or 3rd shift schedule which could include holidays and weekends.
Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events. This includes answering a multi-line telephone system and performing data entry. Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.
Your essential functions will include:
- Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately and accurately
- Answers the multi-line telephone system
- Ensures confidentiality of customer information at all times
Minimum Requirements
- High School Diploma required, some college Preferred
- 1-3 years’ work experience
- Type 30 words a minute
- Must be able to prioritize and multi task
- Must be able to follow written and verbal instructions
- Ability to perform duties with a high degree of urgency and accuracy
- Good interpersonal communication and organizational skills
- A positive attitude of teamwork and continuous improvement
- Candidates must complete a pre-hire assessment for typing
- Those selected will complete a paid training class and must pass a final exam certifying their skill as a SES Alarm Monitoring Operator
Securitas offers comprehensive benefits including:
- Opportunity for annual merit pay increases
- Paid company training
- Medical, Dental, Vision, and Life Insurance
- Company Paid Short Term and Long-Term Disability
- 401K with 60% Match up to 6% of salary
- Paid vacation, holiday and sick time
- Educational Assistance
- Exceptional growth opportunities
- Wide variety of employee discounts on travel, equipment, and more!
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
About the Company:
Securitas Electronic Security
Job Summary
Full Time
$49k-61k (estimate)
02/12/2024
06/06/2024
securitases.com
PLEASANTON, CA
1,000 - 3,000
1934
Private
BRETT CURTIS
$50M - $200M
Related Companies
About Securitas Electronic Security
Securitas Electronic Security provides access control, video monitoring and fire detection solutions.
The job skills required for Customer Care Specialist include Life Insurance, Organizational Skills, Confidentiality, Teamwork, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
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Step 3: View the best colleges and universities for Customer Care Specialist.
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