1 Client Care Specialist Job in Champlin, MN
Hometown Veterinary Partners is Hiring a Client Care Specialist Near Champlin, MN
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- CULTURE. The center of what makes each hospital special is its culture. We give you the space to build and foster a healthy workplace at each location and support you along the way.
- COMMUNITY. We share in our teams’ excitement to be contributing members of their neighborhoods and to create positive change in our veterinary industry. Our veterinary teams are empowered to maintain local autonomy and growth in their community.
- COLLABORATION. We encourage our teams to embrace an entrepreneurial spirit and operate with growth mindsets. We celebrate everyone’s individual viewpoints, experiences, and backgrounds. We grow together!
- Maintain a positive, supportive, and collaborative work environment.
- Bring interpersonal and conflict resolution skills to support an inclusive environment.
- Support the training and onboarding of new team members.
- Provide ongoing input that supports efficiency, productivity, and well-being.
- Identify opportunities and support best practices to contribute to our growth.
- Provide a positive and exceptional client experience.
- Open the hospital before the arrival of the doctor and get ready for the day.
- Welcome clients and their pets to the hospital in a friendly and courteous fashion.
- Assist clients and the pets in getting seated comfortably as they wait to be seen.
- Answer incoming calls professionally and route calls to other team members.
- Prepare patient forms and files ahead of their scheduled appointments.
- Prepare and deliver reminders to the client for upcoming care via text, email, and phone.
- Assist clients in completing any forms or files on paper or digitally.
- Maintain a clean and organized desk and waiting area.
- Assist clients in checking in and out as well as setting up appointments for follow-up care.
- Give input, ideas, and suggestions for continual improvement of the hospital environment for the care team, patients, and pet parents.
- Be a part of quality, safety, and health initiatives.
- Triage emergency cases appropriately and keep clients and pets at ease.
- Review patients’ records to ensure that immunizations, diagnostic and routine testing, and preventions are up to date.
- Promptly notify the medical team of the arrival of patients and the state of patients’ condition.
- Support customer retention and engagement strategies and tactics.
- Initiative-taking with a demonstrated passion for excellence and continuous learning.
- Comfort in a high growth environment.
- Demonstrated commitment to ethics and integrity.
- Excellent phone etiquette.
- Have reliable transportation.
- Ability to meet the physical demands of the role including standing, sitting, kneeling, and lifting, up to 50lbs for extended periods of time.
- Initiative-taking with a demonstrated passion for excellence and continuous learning.
- Strong organization, time management, and attention to detail in fast paced environment.
- Solid and effective communication, technology, organizational and analytical skills.
- Basic knowledge of veterinary hospital procedures and terminologies preferred.
- Ability to relate with clients in a friendly and professional manner.
- Ability to maintain professionalism under stressful conditions.
- Ability to exercise patience and empathize with clients.
- High School Diploma or equivalent required.
- One year of customer service-related experience required, preferably in the veterinary or medical field.
- Basic knowledge of veterinary hospital procedures and terminologies preferred.
- Full-time or Part Time Opportunities Available
- Hours: 8 or 10 Hour Shifts
- Day & Evening Shifts, Holidays, Saturday (Closed Sunday)
- Competitive Compensation
- PTO for Part-Time & Full-Time Team Members (Inclusive of Vacation, Sick, Personal & Holiday)
- Medical, Dental, and Vision Insurance
- Telemedicine
- Wellness & Mental Health Resources
- Employee Assistant Program (EAP)
- Life & Disability Insurance
- Health Savings Account
- Pet Insurance
- Pet Discounts
- 401k
- CE Allowance
- Opportunity for Equity and Advancement
- Flexible Schedule to Allow for Work-Life Balance
Job Summary
Other
$71k-94k (estimate)
11/12/2023
06/18/2024
The job skills required for Client Care Specialist include Customer Service, Initiative, Attention to Detail, Time Management, Futures, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Care Specialist positions, which can be used as a reference in future career path planning. As a Client Care Specialist, it can be promoted into senior positions as a Client Service Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Care Specialist. You can explore the career advancement for a Client Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Care Specialist job description and responsibilities
A Client Services Specialist also assists Account Managers to ensure a high level of customer service.
02/05/2022: Paramus, NJ
Perform other administrative duties as required to build business for clients.
03/17/2022: Detroit, MI
Care specialists help organize and process paperwork to ensure patients receive the care they need.
04/04/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Care Specialist jobs
Have a clear escalation pathway.
04/04/2022: Poughkeepsie, NY
Step 3: View the best colleges and universities for Client Care Specialist.
