Job Title: Full-Time Sales Associate, Gymshark USA
Location: United States (First Gymshark Store)
Position Type: Full-Time
Schedule Requirement: Must be available to work on holidays and weekends
Overview:
Join the pioneering team as a Full-Time Sales Associate at the first Gymshark store in the United States. As an integral part of our expansion and a dynamic ambassador of our brand, you are not just selling products; you are the face of Gymshark, inspiring our community to reach their fitness and lifestyle aspirations. This role demands enthusiasm, energy, and a commitment to create an unparalleled shopping experience. Your contributions will be vital in establishing Gymshark's physical presence and community engagement in the US market.
Key Responsibilities:

• Act as a frontline ambassador of Gymshark's culture and values; passionately represent the brand in every interaction.
• Achieve and exceed individual sales performance metrics, including unit sales, new client interactions, and email acquisitions.
• Drive monthly net promoter scores by delivering exceptional customer service that enhances customer retention and loyalty.
• Promote and increase Gymshark app downloads through effective customer engagement and demonstrating app features.
• Build and nurture relationships with customers, identifying and welcoming frequent visitors and longstanding supporters.
• Support in-store events and community-building activities to strengthen Gymshark's presence in the new market.
• Assist in stock management and ensure the store's presentation aligns with Gymshark's high standards.
• Adhere to all company policies and procedures to ensure a safe and secure environment for both staff and customers.

Performance Measurement:
Performance will be evaluated based on key performance indicators (KPIs), including but not limited to:

• Individual sales performance
• Unit sales achievements
• New client interactions and email acquisition rates
• Monthly net promoter scores (NPS)
• Gymshark app downloads and engagement

Essential Skills and Qualifications:

• A minimum of 1-3 years of retail sales experience, preferably in a fast-paced, high-volume environment.
• Proven track record of meeting or exceeding sales targets and other performance metrics.
• Highly effective communication skills, both written and verbal, with the ability to engage and inspire customers.
• Agility and adaptability in a dynamic retail environment, with a willingness to take and give constructive feedback.
• Basic digital literacy, with experience in utilizing digital tools and platforms to enhance customer experience.
• Commitment to embodying and promoting Gymshark's values, with a focus on community building and inclusion.

Preferred Skills:

• Experience in leading in-store events and community engagement initiatives.
• Familiarity with social media and digital marketing strategies to enhance brand visibility and customer engagement.
• Budget management experience and understanding of retail operations.
• Project management skills, with the ability to lead and implement change effectively.

Join us in setting a new standard in retail, blending innovative customer service with community engagement, and be part of Gymshark's exciting journey in the United States.
VALUE DRIVEN BEHAVIOURS:

• BE HUMAN: Accessible, inclusive & humble
• Show up to the events with an open mind and willingness to find the best way of working.
• GIVE A S**T: Conscious, caring & proactive
• Explore communities around New York to ensure we're being authentic in our consumer connections.
• DO THE RIGHT THING: Honest, trustworthy & genuine
• Work closely with consumers to understand feedback and how we can improve.
• FIND THE GYMSHARK WAY: Ambitious, agile & disruptive
• Offering and executing new and disruptive idea's for store activity.
• PUT FAMILY FIRST
• Understanding customer needs and how to show up for them in store

Compensation:
The hourly rate is $18.00 - $20.00 per hour and based on experience and skills.
THE PERKS:
10 days PTO
A collaborative, creative and inspiring working environment
50% Gymshark Discount
Gymshark Gift Card for each year of service
Financial, Physical and Mental Wellbeing Support
*All benefits are non-contractual, and Gymshark may amend, terminate, or enhance the benefits provided you and our other employees from time to time as it deems appropriate.
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BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you'd like to request a reasonable adjustment please email talentusa@gymshark.com