361 high touch health Jobs
Trident Consulting is Hiring a High Touch Operations Manager Near Morrisville, NC
- HTOM is a directly customer funded role who leads delivery of Expert Care services(including PCM,TSOM and legacy TS/SP Advantage,FTSservices).
- Provides reactive support and builds a relationship with the customers operational team(s), typically Service Operations or Network Support.
- Co-ordinates all areas of company to assist the customer in resolving their incidents as quickly as possible, maximizing availability. Acts as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution.
- Co-ordinates other Expert Care resources (i.e. Asset Manager, Learning Advisor, Technical Consulting Engineers) to maximize availability and increase the customers operational efficiency.
- Leads the operational section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of view.
- An HTOM is typically designated to up to 5 customers and can be remote or on site.
- Provide status reports to stakeholders.
- Follow up on open action items and cases to ensure commitments are met.
- Builds a relationship with customers operational team(s).
- Identify need for and assist with delivery of customer training.
- Understands customers business requirements and aligns to company services.
- Identify, plan for and manage resource needs within company.
- Drives adoption of Expert Care services.
- Uses Operational Assessments to recommend best practice processes to improve customer's operations.
Required qualifications and skills
Escalation Management:
- Automatic engagement on all sev 1 & 2 cases
- Critical Alert Summary, resource coordination, communications management
- Assistance on sev 3 & 4 cases as requested or required
Weekly SR Call:
- Coordination of weekly meeting to review all open cases
- Publishing of a weekly report with actions and details
Custom Reporting:
- Detailed SR-related information available upon request
- Routing of any additional requests to proper teams
Quarterly Business Review:
- Organizing onsite business review with full team
- Reporting, analyzing, & presenting operational data
- Delivering specific recommendations based on trends
Preferred qualifications and skills
- Cisco experience a plus
Job Summary
Full Time
$96k-120k (estimate)
04/26/2024
05/11/2024
tridentconsultinginc.com
SAN RAMON, CA
<25
2005
SHABANNA SIRAJ
<$5M
Business Services
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About Trident Consulting
Trident Consulting is a 100% Women and Minority-owned staffing company, headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident shines in filling niche/hard to find technical skills, and our commitment is to deliver the best and brightest individuals in the industry for our clients toughest requirements. We are big on Diversity! We truly believe the United States is a land of opportunity and equality, and are committed to helping each individual find equal opportunities. Weve placed amazing t ...
alent at large financial services firmspositions that remained unfilled for months! Weve beaten out shiny large tech companies in the Valley to convince candidates to work for smallerand more promisingstartups. Tridents offshore offices are located in India and up and coming in the Philippines. We can with pride say that the key to our success is the unparalleled performance of our delivery team, made up of over 70 Senior IT Recruiters. Give us a chance, and youll not be disappointed. For all our latest open positions please visit us at: https://tridentjobs.us
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