Job Title:Full-Time Sales Associate, Gymshark USA

Location:United States (First Gymshark Store)

Position Type:Full-Time

Schedule Requirement:Must be available to work on holidays and weekends

Overview:

Join the pioneering team as a Full-Time Sales Associate at the first Gymshark store in the United States. As an integral part of our expansion and a dynamic ambassador of our brand, you are not just selling products; you are the face of Gymshark, inspiring our community to reach their fitness and lifestyle aspirations. This role demands enthusiasm, energy, and a commitment to create an unparalleled shopping experience. Your contributions will be vital in establishing Gymshark's physical presence and community engagement in the US market.

Key Responsibilities:

• Act as a frontline ambassador of Gymshark's culture and values; passionately represent the brand in every interaction.
• Achieve and exceed individual sales performance metrics, including unit sales, new client interactions, and email acquisitions.
• Drive monthly net promoter scores by delivering exceptional customer service that enhances customer retention and loyalty.
• Promote and increase Gymshark app downloads through effective customer engagement and demonstrating app features.
• Build and nurture relationships with customers, identifying and welcoming frequent visitors and longstanding supporters.
• Support in-store events and community-building activities to strengthen Gymshark's presence in the new market.
• Assist in stock management and ensure the store's presentation aligns with Gymshark's high standards.
• Adhere to all company policies and procedures to ensure a safe and secure environment for both staff and customers.

Performance Measurement:

Performance will be evaluated based on key performance indicators (KPIs), including but not limited to:

• Individual sales performance
• Unit sales achievements
• New client interactions and email acquisition rates
• Monthly net promoter scores (NPS)
• Gymshark app downloads and engagement

Essential Skills and Qualifications:

• A minimum of 1-3 years of retail sales experience, preferably in a fast-paced, high-volume environment.
• Proven track record of meeting or exceeding sales targets and other performance metrics.
• Highly effective communication skills, both written and verbal, with the ability to engage and inspire customers.
• Agility and adaptability in a dynamic retail environment, with a willingness to take and give constructive feedback.
• Basic digital literacy, with experience in utilizing digital tools and platforms to enhance customer experience.
• Commitment to embodying and promoting Gymshark's values, with a focus on community building and inclusion.

Preferred Skills:

• Experience in leading in-store events and community engagement initiatives.
• Familiarity with social media and digital marketing strategies to enhance brand visibility and customer engagement.
• Budget management experience and understanding of retail operations.
• Project management skills, with the ability to lead and implement change effectively.

Join us in setting a new standard in retail, blending innovative customer service with community engagement, and be part of Gymshark's exciting journey in the United States.

THE PERKS:

🏖 10 days PTO 
👥 A collaborative, creative and inspiring working environment
🦈 50% Gymshark Discount
🎁 Gymshark Gift Card for each year of service
🥇 Financial, Physical and Mental Wellbeing Support

*All benefits are non-contractual, and Gymshark may amend, terminate, or enhance the benefits provided you and our other employees from time to time as it deems appropriate.
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