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The Publisher Success Manager is the dedicated day-to-day contact for a subset of premium publisher partners and GumGum’s longtail support publishers utilizing Zendesk support system. Reporting to the Sr. Director, Publisher Success, this role is the backbone of GumGum's greater partner network and plays an essential role in retaining existing partners and deploying growth initiatives at scale.
The Publisher Success Manager is a multi-functional role that supports existing accounts while proactively unlocking opportunities for expansion.
The Publisher Success Manager possesses a passion for customer success and strives to become an expert in the Ad Tech industry while helping to automate our inbound partner support cue.
Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.
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What You'll Achieve
Skills You'll Bring
What We Offer
At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from ($69,000 - $84,000) annually. The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.
The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.
Full Time
Software & Cloud Computing
$119k-168k (estimate)
01/18/2024
07/03/2024
gumgum.com
SANTA MONICA, CA
200 - 500
2017
Private
OPHIR TAZ
<$5M
Software & Cloud Computing
GumGum is a California-based contextual advertising technology company that provides video content creation, optimization and related solutions for advertisers and publishers.