The Operations Supervisor assists the Site Operations Manager with the planning, organizing, and directing operational and soft service lines to achieve the facility objectives while working within the client and ISS corporate quality standards. Operational and soft service activities include janitorial, dishwashing, cart attendants, and other activities as determined by the Site Operations Manager. 

The Operations Supervisor interfaces with direct reports, necessary vendors, and local stakeholders as required. This role focuses on executing and optimizing operational and Soft Services team responsibilities to ensure seamless, reliable, and efficient delivery of services. A major emphasis of this position will be to communicate with team members consistently and provide oversight of the team accordingly to ensure necessary coverage during business hours for all operational and soft service lines. This candidate must drive safety, service excellence, and customer experience at their respective working location. 

Ultimately, the successful candidate will be able to navigate comfortably in a dynamic and fast-paced environment while balancing the role's responsibilities, providing oversight and stop-gap support for the facility team, and meeting deliverables set by the Site Operations Manager. Business continuity of services with effective team supervision and schedule management will be critical to success in this role.

Additionally, this role will work directly with their employees to ensure consistent training is delivered. This role will be asked to flexibly cover and augment roles in case of employee turnover or customer demand increases.