ASSISTANT RETAIL OPERATIONS MANAGEROversight includes multiple Gift Shop and Gift Kiosk/Carts locations at the Pittsburgh Zoo & Aquarium Reporting RelationshipThe Assistant Retail Operations Manager reports directly to the Retail Operations Manager. Responsibilities PeopleShow dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.Develop training programs to train, motivate, and mentor employees.Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.Maintain a clean, safe and organized work environment.Uphold and demonstrate a complete understanding of company policies and proceduresOperational ExcellencePerform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.Support store leadership in management of all inventory control programs as necessary.Ensure all company merchandise presentation standards are met to maximize sales.Complete daily department functions in reporting daily, weekly and monthly sales through an internal Ledger.Ensure sales are maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and Buyer.Ensure all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as necessary.Oversee cleanliness of all shops and displays.Issue One-Minute Meeting to team on daily basis.GrowthForecast daily/weekly sales, complete and maintain sales analysis with respect to controllable costs for department and unit management. Support management of payroll and controllable profit within established budget. Meet & manage department payroll budget expectations by being strategic with scheduling coverage, on-call shifts, etc.Analyze sales and inventory to maximize opportunities. Identify new ways to generate sales and achieve goals.Set precedent to achieve Sales, Promo, Per Cap & Controllable Budget.Social Responsibility and CulturePromote an inclusive & supportive approach at the Unit. Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.Perform other tasks as deemed necessary. Job RequirementsStrong interpersonal and communication skills, including the ability to articulate to our client, Management team, Buyer and HQ personnel.Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.Exceptional problem solving/decision making skills combined with the ability to be organized.Demonstrates financial management, merchandising, analytical, and planning skills.Demonstrates the ability to remain flexible in a fast-paced environment.Computer knowledge and skill level for basic office functions.Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.Ability to work varied hours/days, including nights, weekends and holidays, as needed. Previous ExperienceTwo to Three years Retail Management experience preferred.Visual Merchandise experience necessary.All education backgrounds eligible, must be 18 or older.This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)