Alarm Customer Care Specialist - Southfield, MI

Job Category : Customer Operations Requisition Number : ALARM02304 Showing 1 location Job Details

Description

The Customer Care Specialist will address inquiries and resolve issues while providing a high level of customer support on Guardians products and solutions.

Why work at Guardian - Employee Rewards :

• Coverage rich benefits packages available for you and your family
• Retirement plan with 100% company match
• 8 Company paid holidays in addition to paid vacation / sick time off
• Specialized, paid training when you start AND ongoing Guardian invests in You!
• Monthly employee appreciation and recognition events
• Annual employee appreciation outings
• Employee referral bonuses get paid to bring more people like you to work for or become a customer of Guardian!
• Free home alarm program for employees

Essential Functions :

• Interacts with customers to provide support and information on Guardians products and solutions
• Ensures that appropriate actions are taken to resolve customers problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments in MAS
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
• Diagnose alarm system problems via telephone and create service ticket only after exhausting all resources and expertise
• Perform all procedures as required to resolve customer problems and / or concerns

Required Skills & Abilities :

• Excellent communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Knowledge of, or ability to learn Guardians products and solutions
• Ability to remain calm in a high-paced 24 / 7 / 365 customer service call center environment

Education & Experience Required :

• High School Diploma or G.E.D.
• Some college preferred
• Regular and reliable attendance record1-2 years of customer service experience required

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Last updated : 2024-04-23