25 Customer support associate Jobs in Sarasota, FL
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Growing Firm- Immediate Hire! is Hiring a Customer support associate Near Sarasota, FL
We are currently seeking an experienced customer-oriented professional to join our team as a Customer Support Associate. This role offers a unique opportunity to combine your exceptional client service skills with management experience, as you will have the potential to oversee a team of dedicated customer service associates once training is complete.
If you have a proven track record in client service and leadership, this is an exciting opportunity to contribute to our organization's success.
Responsibilities :
- Serve as our valued clients' primary point of contact, providing exceptional support and building strong relationships.
- Understand clients' needs, requirements, and objectives, and proactively offer customized solutions to meet their expectations.
- Lead and manage a team of customer service associates, providing guidance, coaching, and support to ensure service excellence.
- Conduct performance evaluations, set goals, and develop training programs to enhance the team's skills and productivity.
- Collaborate with cross-functional teams to ensure seamless service delivery, resolve client issues, and exceed customer satisfaction goals.
- Develop and maintain client service standards, policies, and procedures to ensure consistency and continuous improvement.
- Stay updated on industry trends, market dynamics, and competitive landscape to provide insights and contribute to business growth strategies.
- Handle escalated client inquiries and complaints, ensuring swift resolution and maintaining client satisfaction.
Last updated : 2024-04-28
Job Summary
Full Time
$60k-77k (estimate)
03/05/2024
05/09/2024
The job skills required for Customer support associate include Customer Service, Customer Support, Customer Satisfaction, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support associate positions, which can be used as a reference in future career path planning. As a Customer support associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support associate. You can explore the career advancement for a Customer support associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
01/11/2022: Chattanooga, TN
Route and direct customer requests to appropriate personnel.
01/03/2022: Allentown, PA
Work within various teams to ensure outstanding customer service.
03/12/2022: Atlantic City, NJ
Support agents can find out which tickets need their attention the most by creating customized ticket views.
02/26/2022: Alexandria, LA
Develop professional relationships with ongoing customers through excellent customer service.
02/25/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
03/10/2022: Boca Raton, FL
Listen attentively and actively.
02/25/2022: Charleston, WV
Take ownership and responsibility.
01/18/2022: Utica, NY
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/25/2022: Springfield, MO
Maintain broad knowledge of customer products and services.
01/13/2022: New London, CT
Step 3: View the best colleges and universities for Customer Support Associate.
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