Social Media Account Executive, Client Services

Location: North America

Job Summary

SJR Social Media Executives are the foundation of the client services engine that ensures SJR is seen as a leading agency in digital content solutions around the world.

Our Social Media Executives are talented all-rounders, equal parts project manager, researcher, social strategist and team coordinator. They are intuitive above all else, able to decode the nuances of working with clients and the role of account management in a creative, business solution-oriented, high-pressure context.

A motivated learner and strategic thinker with a can-do attitude, the Social Media Executive is interested in and informed on the latest cultural and digital trends and can apply their growing knowledge and skills to content strategy. They are an exceptional communicator who can deliver error-free work, participate in direct client communications and support their team members, all while tracking each project’s progress. In short, they “make it all happen” for clients and their colleagues.

The Social Media Executive is responsible for upholding the highest standards and setting the tone for the overall experience of working with SJR.

Responsibilities

Social Media Strategy Coordination (55%)

• Assists with the management of social strategy inclusive of campaigns and partnerships across respective client channels
• Assists with the development and management of social content calendars, including but not limited to Facebook, Instagram, X, LinkedIn, TikTok and emerging platforms
• Uploads social content to social management system and/or social platform(s) as required
• Participates in creative ideation, brainstorming and concept development
• Ensures assets are formatted for the planned distribution platforms
• Provides thoughtful feedback on production videos, graphics and other production outputs
• Actively provides learnings to share insights and facilitate best practices across client programs, staying on top of digital and social trends and industry news for client(s)
• Regularly reviews the social and digital work of client competitors and industry leaders to constantly stay at the forefront of digital trends
• Assists with monthly, quarterly and yearly analytics reports and summarize highlights such as channel health, audience growth and engagement based on client objectives
• Supports cross-functional teams and partner agencies in reporting and data analysis, including establishing, tracking and monitoring KPIs in real time and optimizing and pivoting strategies, tactics and content development

Account Coordination (40%)

• Schedules, organizes, attends and participates in internal and client meetings
• Comes to meetings equipped with updates and ideas as per the agenda, takes notes and distributes them immediately following to SJR team and client(s)
• Organizes recap reports and action items; packages into deliverables for clients and internal teams
• Owns client status trackers for assigned accounts; maintains project timelines
• Formats content deliverables, presentations, memos, POV documents, etc.
• Compiles key information and feedback into a web-based project management application (e.g., Monday) for ongoing tracking and action

Growth & Business Development (5%)

• Is an active part of the business development function, identifying potential opportunities for organic growth within existing clients
• Stays abreast of social platform updates and algorithmic changes; be at the forefront of what is happening in the space and propose new platforms to enter and first-to-market programs
• Uses social listening tools to monitor and analyze conversation and trends
• Supports client expansion opportunities through research, creating decks and assisting with presentations

Qualifications 

• Minimum 2 years of experience working in a creative environment, ideally agency based
• General understanding and familiarity with social media platforms
• Outstanding verbal and written skills — ability to deliver written materials error-free, grammatically correct and on time
• Ambitious with a strong willingness to learn and a commitment to continuous improvement
• Demonstrated ability of creative and innovative thought processes
• Proven ability to be meticulous, organized, technical and creative at the same time
• Experienced time management and project coordination skills to support multiple work streams and ensure delivery of high-quality work on tight deadlines
• Ability to listen effectively, document proceedings accurately and drive and support ongoing dialogue
• Ability to work independently and under close direction
• Ability to connect and collaborate with a wide variety of people (an interdisciplinary team)
• Flexible, adaptable and responsive when quick turnarounds are required
• Strong research skills
• Experience using collaborative team communication and project management applications (e.g., Monday and Teams) is preferable
• Advanced use of Microsoft Office applications

SJR is dedicated to employment equity and welcomes diversity in the workplace. We also welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

The base salary for this position at the time of this posting may range from $35,000-75,000. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click here(opens in a new tab) for more details.