Griffin Concierge Medical (GCM) is a membership-based primary care practice in South Tampa. At GCM, culture is an important part of our collective success, and we live our core values every day: Relationships Not Transactions, Strive for the Win-Win, Never Stop Improving, Done. These values guide us in our interactions with each other and with our members to provide exceptional care.

Position Overview

The Receptionist works closely with patient care coordinators, clinic support, and physicians in a primary-care setting to provide high-touch, personalized care to our members. This person will deliver the first impression our members experience when walking through the door and set the tone for the rest of the visit. This role is for someone who enjoys building meaningful relationships and thrives in a fast-paced environment with many moving parts. Being proactive and anticipating the needs of our members is essential.

Responsibilities

• Greets, checks in, and guides members throughout the office
• Maintains the reception area so that it is clean, calm, and comfortable for members
• Efficiently schedules member appointments using EMR software
• Responds to members’ inquiries in a timely, professional manner and escalates when clinician input is needed
• Provides members with copies of orders and medical records, upon request
• Processes payments, updates accounts, and provides members with receipts
• Confirms and updates member information across multiple platforms
• Verifies vaccine benefits and eligibility
• Has knowledge of and can explain ancillary services, including supplements
• Assists with office inventory
• Organizes mail and delivers to appropriate team members
• Captures and shares insights to improve and elevate the member experience
• Assists with optimizing operational processes and enhancing service offerings
• Researches and gathers data for internal reporting

Qualifications

• Preferred Education: Bachelor's Degree
• Preferred Field of Expertise: Customer Service and Schedule Management
• Preferred Experience in a Fast-Paced Healthcare Setting: 3 years
• Preferred EMR experience: 3 years

Competencies

• Knowledge of medical terminology
• Exemplary customer service skills
• Exemplary verbal skills
• Ability to maintain schedules
• Ability to maintain confidentiality
• Ability to respond to questions in a tactful and professional manner
• Ability/willingness to adhere to the established departmental service standards

Physical Demands

• Must be able to sit for the duration of the shift
• Must be able to move boxes of inventory up to 20 pounds

Work Environment

• Office desk work

Job Type: Full-time

Pay: $16.50 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

People with a criminal record are encouraged to apply

Ability to Relocate:

• Tampa, FL 33629: Relocate before starting work (Required)

Work Location: In person