Do you have a passion for service and love to put a smile on peoples faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! Youll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities:

Connect with the housekeeping department to ensure guest accommodations are ready

Mitigate customer complaints as needed

General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications:

Exhibits working knowledge of Microsoft Office and reservation management systems

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Must have graduated high school, received a GED or equivalent

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Comfortable taking telephone calls and mitigating stressful situations

About Company:

Off I-275, were three miles from Tampa International Airport and six miles from Port Tampa Bay Cruise Terminal. Get to the airport, mall, and more with our free shuttle. Daily hot breakfast is free, and weve got plenty of restaurants within walking distance. Perks include our free WiFi, outdoor pool, and fitness center.