We are looking for friendly and professional representatives to work as Front Desk Agents at our branded hotel close to Tampa Airport. Shift hours are 7am to 3pm and 3pm to 11pm. The front desk agent will use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience. The agent will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency to maintain high customer satisfaction.

Responsibilities:

• Welcome and acknowledge all guests in a warm and friendly manner
• Process guest check-ins by confirming reservations, assigning room, and issuing and activating room keys
• Process all payment types such as room charges, cash, checks, debit, or credit
• Process all check-outs including resolving any late and disputed charges
• Answer and process all guest calls, messages, requests, questions, or concerns
• Anticipate and address guests’ service needs
• Coordinate with Housekeeping to track readiness of rooms for check-in
• Supply guests with directions and information regarding property and local areas of interest
• Follow all company safety and security policies and procedures
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
• Develop and maintain positive working relationships with others
• Perform other reasonable job duties as requested by Supervisors

The ideal candidate has:

• Front desk experience
• Customer service oriented mindset with the ability to resolve conflicts
• Strong teamwork mentality
• High attention to detail
• Will demonstrate professionalism at all times
• Flexibility to work a varied schedule, which may include weekends, nights, and holidays

And must be able to:

• Move, lift, carry, push, pull, and place objects weighing 15 lbs. without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Remain in a stationary position for extended periods of timeFront Desk Agent

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain accurate records of guest transactions
- Respond to guest inquiries, requests, and complaints in a timely and courteous manner
- Provide exceptional customer service by anticipating guest needs and exceeding their expectations
- Maintain a clean and organized front desk area

Requirements:

- Previous experience in a customer service role is preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities and attention to detail
- Ability to multitask and work in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
- High school diploma or equivalent

If you are a friendly, customer-oriented individual with excellent communication skills, we invite you to join our team as a Front Desk Agent. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. As a Front Desk Agent, you will have the opportunity to interact with guests from all walks of life, making each day unique and rewarding. We offer competitive pay, flexible scheduling, and opportunities for career growth within our organization. Apply today to become part of our dynamic team!

Job Type: Part-time

Pay: From $12.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• On call
• Weekends as needed

Work setting:

• In-person

Work Location: In person