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Client Services Manager
$75k-97k (estimate)
Full Time 1 Month Ago
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Greenscapes of Southwest Florida Inc is Hiring a Client Services Manager Near Naples, FL

We pledge to work together to make Greenscapes the standard in the industry while safeguarding our environment and each other.

For over 60 years, Greenscapes of Southwest Florida has been a leader in creating and maintaining beautiful landscapes and providing customers with exceptional service.

We believe exceptional service begins with hiring and retaining the very best team members, promoting from within, and cultivating a family-like atmosphere throughout all branches of the company. We are looking for hardworking, dedicated, and customer-centric people to join our team!

We value learning, respect, integrity, commitment, accountability, leadership, honor, courage, and results. If you have a high sense of urgency, are proactive, customer-focus, and professional and do what you say you’re going to do, we’d like to talk with you!
Responsibilities: The Landscape Account Manager ensures complete customer "delight," specifically as it pertains to quality, responsiveness, communications, proactiveness and value.

  • The Manager attends monthly (or as scheduled) walk-throughs and provide reports They maintain communication with clients, ensure client satisfaction, provide prompt follow-up to all service requests (within 24 hrs.), provide prompt and courteous responses to client inquiries-emails & phone calls (within 24 hrs.), monitor and maintain contractual obligations, provide and maintain landscape up-sales, assist in organizing, ordering and installation process of landscape enhancements (to include pulling of P.O. and orderings, set-up and follow-up), monitoring all assigned properties for general appearance and workmanship, assist Operations Supervisor with any activities to be addressed on the property and provide feedback to them

The successful candidate will possess knowledge of:

  • Correct principles, practices, and methods associated with landscape management
  • Safe work practices involving equipment, chemicals, and PPE
  • Horticulture and common plant material
  • Computer and smartphone operation
  • Math skills particularly as they relate to proper fertilization and area calculations

And demonstrate the skills to:

  • Build quality relationships with internal and external clients
  • Organize, schedule, and implement proper job schedules and tasks
  • Communicate and work effectively with others
  • Manage time and projects effectively
  • Be self-motivated and work independently
  • Communicate effectively in both written and spoken English
  • Propose and sell property enhancements
  • Manage labor, material, and other costs within a budget to meet job profitability goals

Must have the ability to:

  • Frequently stand, walk or crouch on narrow and/or slippery surfaces
  • Stoop, kneel, bend to pick up or move objects weighing up to 50 pounds
  • Walk for long distances and on sloped and uneven ground

We are excited to meet applicants with the experience and competency to:

  • Make quality decisions with good results and be sought out by others for advice and solutions
  • Have a focus on customers by listening and acting with their needs in mind in order to gain their trust and respect
  • Drive for results by exceeding goals, being bottom-line oriented, and encouraging others to perform
  • Be organized as a means of getting things done while multi-tasking and using resources efficiently and effectively
  • Present themselves and the company in a professional and ethical manner informal presentations and day-to-day activities


Education

A combination of formal education in Horticulture (or related field) and/or several years of field experience in professional landscape management are required.

QAL (or the ability to obtain a QAL) is required. CLIA, CLT, and other licenses and certificates are beneficial.

Bilingual skills in Spanish are beneficial.

A valid class "C" Florida Driver's License and an acceptable driving record are required.

Benefits

Competitive salary and generous bonus plan

Holidays, and PTO

Medical, dental, vision, and life insurance options are available

401k plan is available

Company vehicle, Phone and shirts provided

Job Summary

JOB TYPE

Full Time

SALARY

$75k-97k (estimate)

POST DATE

04/22/2023

EXPIRATION DATE

06/06/2024

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Greenscapes of Southwest Florida Inc
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The job skills required for Client Services Manager include Leadership, Commitment, Integrity, Accountability, Listening, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Manager job description and responsibilities

Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.

02/16/2022: Shreveport, LA

They also ensure unsatisfied clients are compensated with free services, products, or discounts.

02/28/2022: Tucson, AZ

Client service managers oversee the hiring, orienting, and training of staff for the department.

01/16/2022: Yakima, WA

Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.

01/18/2022: Colorado Springs, CO

They develop policies and regulations necessary for ensuring client satisfaction.

03/08/2022: Poughkeepsie, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Manager jobs

Should be excellent communicators capable of leading a team.

02/21/2022: Utica, NY

Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.

02/12/2022: York, PA

As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.

02/02/2022: Canton, OH

Mastermind creative ways to deliver an exceptional client experience.

02/15/2022: Portland, ME

Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.

02/25/2022: New Haven, CT

Step 3: View the best colleges and universities for Client Services Manager.

Butler University
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