3 Service Dispatcher Jobs in Greensboro, NC
Greensboro Acura is Hiring a Service Dispatcher Near Greensboro, NC
Greensboro Acura, a Hudson Automotive Company, is actively seeking a Service Dispatcher to join our award winning, high-volume service team.
Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with 49 dealerships and more than 3,000 employees throughout 8 States concentrated in the Southeast.
Why choose Greensboro Acura and Hudson Automotive Group?
Competitive Production Based Pay Plan
Climate Controlled Facility
Company Funded Continued Manufacturer/Specialty Training
Previous Automotive Technician Experience Required
Service Advisor/Lane Manager Experience Preferred
SUMMARY:
Plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
ESSENTIAL DUTIES:
- Essential Duties include the following. Other duties may be assigned.
- Implements and maintains an effective dispatch system.
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Provides technical support for technicians when necessary.
- Checks progress of each repair order throughout the day.
- Prioritizes and controls all comebacks to ensure proper and prompt attention.
- Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation.
- Checks progress of each repair order throughout the day.
- Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Road test vehicles to quality check work performed.
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
- Maintains timely and professional contact with service customers.
- Maintains an organized and up-to-date repair log.
- Prepares estimates when required.
- Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
- Opens and closes repair orders.
- Assists technicians in developing their skills and competencies.
- Train members of the service department thoroughly in various vehicle maintenance and repair responsibilities.
- Ensures that all department employees receive appropriate manufacturer training.
- Monitors shop condition, including cleanliness, safety, and condition of shop equipment. Reports problems to the Service Manger or dealer.
- Ensures that technicians follow warranty material disposition procedures.
- Communicates job status with the next shift supervisor.
- Schedules maintenance for service department vehicles and equipment.
- Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
- Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment.
- Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
- Maintains high customer satisfaction ratings.
- Strives for harmony and teamwork within the department and with all other departments.
- Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
- Maintains a clean work area.
- Maintains a professional appearance.
Other Benefits we offer:
Medical, Dental, Vision Insurance
Life Insurance
401k
Paid Vacation/Holidays
Employee development through training and advancement opportunities
Employee discounts on products & services
Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Summary
Full Time
$37k-46k (estimate)
04/07/2024
06/05/2024
The job skills required for Service Dispatcher include Customer Service, Customer Satisfaction, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Dispatcher positions, which can be used as a reference in future career path planning. As a Service Dispatcher, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Dispatcher. You can explore the career advancement for a Service Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Service Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Dispatcher job description and responsibilities
Service Dispatchers manage customer phone calls and organize service calls such that HVAC Technicians can move efficiently from job to job throughout the day.
01/20/2022: Wilmington, NC
Service Dispatchers are office professionals who oversee HVAC Technicians' work and direct them to jobs that require attention.
02/07/2022: Washington, DC
The service dispatcher will also ensure that the necessary tools and parts are ready for the job.
02/27/2022: Moline, IL
Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.
03/04/2022: Binghamton, NY
Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
03/06/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Dispatcher jobs
Moreover, the management will need to train technicians and the dispatcher to work together.
02/17/2022: Billings, MT
Other duties usually seen on a Service Dispatcher resume example are relaying work order and messages, communicating with work crews, addressing customer questions, and maintaining records of service requests.
02/23/2022: Peoria, IL
Analyze how jobs are being assigned, scheduled and re-scheduled.
01/28/2022: Atlantic City, NJ
Typically requires a high school diploma or equivalent.
03/24/2022: New Suffolk, NY
Dispatchers need the technological skills to use computers, software, radios and recording equipment.
02/22/2022: Gary, IN
Step 3: View the best colleges and universities for Service Dispatcher.
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