Summary: The Revenue Manager is responsible for maximizing hotel revenue through the optimization of pricing and inventory management strategies. The individual in this role will own the revenue strategy for their assigned portfolio properties and collaborate with various Commercial stakeholders in addition to their property management team (i.e., General Manager and Directors of Sales and Finance). The Revenue Manager will be part of a centralized corporate Revenue Management Team and serve as the primary point of contact for portfolio properties for various Commercial matters.

Responsibilities:

• Establish daily revenue strategy for one to two resorts, setting pricing and channel allocations across all market segments. Collaborate with Revenue Management team as well as property Sales and General Management through weekly revenue management calls.
• Build, execute, and communicate Brand Approved Packages and Promotions. Ensure promotional content is distributed, validated, and understood by field, digital marketing, email, and contact center teams.
• Manage financial reporting including forecasts and post mortem analysis in coordination with both corporate and field Operations and Finance teams. Create weekly forecasts for use in revenue strategy, financial forecasting, and operational forecasting. Provide monthly PL reviews and assessment of prior periods and full year budgeting in coordination with Finance teams.
• Lead weekly revenue management team meetings, attended by Sr. Revenue Management, Property General Manager and key members of the proper executive teams. Prepare yield report in coordination with Revenue Analysts.
• Daily / ongoing responsibilities include
  • Managing daily inventory and rates in property and revenue management systems, coordinating inventory management with the resort(s). Manage third party distribution channels.
  • Pricing, yielding, and channel management by market segment, rate code, and promotion.
  • Detailed analytics on web search, booking, and pace trends. Expert knowledge in promotion and marketing plans and the impact of each on the booking curve. 
  • Review and optimize promotional performance an website placement and effectiveness.
  • Managing group sales displacement, pricing, and channel management.
  • Benchmark performance against industry.
  • Participate in Charter Team projects, focusing on technology, data science, or promotions.

Qualifications:

• Minimum four-year degree in Economics, Finance, Statistics, Applied Mathematics, Business, Hospitality, or related field. MS or MBA preferred.
• Ability to be based out of Great Wolf's Corporate Headquarters located in Chicago, IL. Currently operation on a hybrid work schedule (M/F optional remote work; T/W/TH work from the office)
• Minimum two years of experience in Pricing, Yield / Revenue Management, or Predictive Analytics.
• Sufficient knowledge of pricing science, including unconstrained demand and linear regression.
• Detailed knowledge of commercial technologies including but not limited to Revenue Management, Property Management, 3^rd Party Distribution, .Google Analytics, Business Intelligence, and Website Content Management.
• Excellent analytical skills and detailed knowledge of Excel and power point.
• Ability to communicate complex information clearly to a wide range of audiences.
• Ability to learn and retain information quickly.
• Understanding of general database structure.
• A successful candidate will embody personal attributes that will enable them to quickly add value to the Great Wolf organization, including:
  • Passion – wants to make an impact and cares about the business and brand
  • Curiosity – wants to understand how things work and how to make them better
  • Drive – self-starter that is able to juggle multiple priorities across the business
  • Analytics – bring an analytical perspective to solve business challenges
  • Judgement – applies experience, facts, and intuition to assess situations and define solutions
  • Influence – ability to relate to and influence across the organization
  • Attitude – a can-do, roll up the sleeves approach, working in a fast-paced environment